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InCopy randomly doesn't save checked-in changes

New Here ,
Dec 14, 2018 Dec 14, 2018

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InCopy randomly don't save changes after checking in and closing the document. Sometimes, when I open the document again straight away, the changes are still there, but when my colleague opens the same document a few hours later, all the changes have been reversed. So far, I have seen no pattern to when the changes stick and when they don't.

Is there anything I can do about this? I'm far from an InCopy expert, I only use it to make minor changes to laid out text. I'm using version 13.1 x64.

I couldn't find any previous threads with this exact problem, but if there are I'd be grateful if you could point me at them

Cheers,

Kat

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Community Expert ,
Dec 14, 2018 Dec 14, 2018

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What version of InDesign is being used along with it?

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New Here ,
Dec 18, 2018 Dec 18, 2018

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Hi Bob, our design team uses InDesign and InCopy both version 13.0.1.

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Community Expert ,
Dec 18, 2018 Dec 18, 2018

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Are you working on INDD files or ICMA files?

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New Here ,
Dec 18, 2018 Dec 18, 2018

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I'm only ever using .indd files.

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Community Expert ,
Dec 18, 2018 Dec 18, 2018

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Could be a server issue.

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New Here ,
Dec 18, 2018 Dec 18, 2018

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So something an IT specialist could fix? I've asked in the past but was told there's nothing to be done. Only I seem to have this problem but none of my colleagues working in the same office...

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