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InCopy sticky notes

New Here ,
Dec 11, 2019 Dec 11, 2019

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Is there an option to block or unblock sticky notes in InCopy?

 

One of our user is saying that he cant copy the text/ comments in the sticky notes in the article made by the translator? i thought that the translator might have locked the comments to be copied.

 

Thanks in advance for your reply.

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Community Expert ,
Dec 17, 2019 Dec 17, 2019

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Hi,

Can you confirm the version of the software and the operating system you are using?

Were the notes added directly in by translator or as a result of refreshing link to external file?

A screenshot would help if you can.

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Community Expert ,
Dec 17, 2019 Dec 17, 2019

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Can the notes be converted to text? 

as described in https://helpx.adobe.com/ie/incopy/using/using-editorial-notes.html

 

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New Here ,
Dec 17, 2019 Dec 17, 2019

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Thanks Eric! I'll advise the user to try this and will let you know if this works. Thanks again.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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When he clicked the notes to bring the dialogue box, there are only 3 notes showing up. 

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Community Expert ,
Dec 18, 2019 Dec 18, 2019

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and there are more than that in the story? You are sure that the document does not contain multiple stories?

Is the content linked to an external source?

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New Here ,
Dec 18, 2019 Dec 18, 2019

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Its actually a whole book. A translator made the translation in a comment and she routed it to the designer/ editor to change the text from English to Spanish.

And there were no linked to an extrenal course.

Thank you.

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Community Expert ,
Dec 21, 2019 Dec 21, 2019

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I was not able to recreate your issue. I can see all the notes, I can release them, copy/paste.

Have you tried on a different computer, just to compare?

You will need to contact your local technical support

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