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InCopy2014 crashes whenever I leave notes

Community Beginner ,
Jan 29, 2018 Jan 29, 2018

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hi there. I'm new to the forum and the product. I'm using it for a project through a vendor. It's great...except when I try to use the note tool. It lets me start writing one, but then I can't go back to any other tool and it just tells me it's stopped working and send reports to Microsoft.

I'm using Windows 10. I'm at a loss and if I don't get this solved, I'll lose my ever-loving mind. Anyone have any experience or ideas? This is the only time it crashes. Thank you!!!!!

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Community Expert ,
Jan 29, 2018 Jan 29, 2018

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Why are you using 2014? You’re several versions out of date and even if there is a bug it will never be fixed.

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Community Beginner ,
Jan 29, 2018 Jan 29, 2018

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Because that's the version the client uses and requested I use.

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Community Expert ,
Jan 30, 2018 Jan 30, 2018

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Is it fully patched? Check the cc desktop app for updates.

Remote chance that trashing preferences might help you. This is for InDesign but it works identically for InCopy : Troubleshooting 101: Replace, or "trash" your InDesign preferences

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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Thanks—I’ll try it!

Most sincerely,

Katie Parker

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Community Beginner ,
Jan 31, 2018 Jan 31, 2018

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Well...it's patched. And I deleted the preferences. It worked for a few hours the first time I did this, but then it started crashing again, and deleting the preferences didn't help. LOSING. MY. MIND. (and possibly this job if I don't fix this....) THANK YOU!!!

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