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New InCopy CC Install on Windows 8.1 Crashes on Start

Community Beginner ,
Jan 18, 2018 Jan 18, 2018

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I have installed a new instance of InCopy CC on a Windows 8.1 system.  The install was done through the Adobe CC app and appeared to go well.  However, on starting InCopy, it starts to open and then a dialog box comes up saying that it has stopped working.  No message number or error code in the message.

Adobe CC was signed in at the time.

InCopy CC was started from a desktop or start menu icon so no ICML file was involved.

Rebooting, no change.

Uninstall & reinstall, no change.

Does anyone have any idea what is going on here?

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Community Expert ,
Jan 19, 2018 Jan 19, 2018

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Have you tried trashing preferences?

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May 01, 2018 May 01, 2018

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Hi NickMcG,

Sorry for the delay in response. Was the issue resolved by trashing the preferences? Do update the thread for further troubleshooting.

Regards,

Om

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