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Text disappears in InCopy when linked in InDesign (for some team InCopy users, not others)

Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Hi, 

I'm the second person at our organization dealing with a frustrating problem, after recently getting a new MacBook Air (running Monterey 12.5.1) and downloading InCopy 2023 v. 18.0. 

 

For years, editors in our organization have been using InCopy seamlessly with designers creating publication files in InDesign and housing them on Dropbox for easy sharing. 

 

About two months ago, one editor on our team started having an odd problem, though. When opening an indd file using InCopy, text was generally viewable -- until it was linked. Then it disappeared. With so much missing text, the files became unusable to that editor. Strangely, I was using a previous computer at the time and didn't have the same problem. I could access the same files and see and edit all of the linked text. 

 

Fast forward to today and I have the new computer referenced above. Now, I've opened a file using InCopy where I could previously see the text. Now, that it's linked however, the text boxes all look empty. It's page after page of empty text, though I can see photos and some other design elements. Again strangely, another user in our office, who's running InCopy 2021 v18 CAN on her MacBook (Big Sur 11.7) see and presumably edit the linked text. 

 

Until we can get this figured out, InCopy is useless to us and our publication plans are hampered. Hope someone can help! Thanks. 

 

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Can you see the text in the story / galley view? Have you tried disabling the GPU Performance?

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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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No, can't see the text in story or galley view. Those views are empty.  And I haven't tried disabling the GPU performance? Is that something I can do in InCopy? I Googled it and saw something about changing the settings in preferences, but I don't see that option in General Preferences. In the Google screenshot, GPU preferences was found below Display Preferences, but here's my screenshot.  Or would the GPU preferences be handled on the InDesign end? Thanks!

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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Just used InDesign to save a copy with GPU Performance turned off. It didn't solve the problem when viewing the file in InCopy. 

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Yeah...GPU is an InDesign setting and Mac Only, sorry. 

Have you tried trashing prefs and have you considered upgrading the operating system?

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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Ok, I see that I can update my OS from Monterey to Ventura, so I'll do that. 

 

Would I trash preferences in InCopy (which was recently downloaded and not customized) or ask the designer to trash her preferences in InDesign? Or both?

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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InCopy prefs. The procedure for doing so is the same as InDesign.

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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Done and done -- OS updated to Ventura and Incopy prefs trashed.  But the problem persists. Is there a way to bump this thorny issue up to an Adobe engineer? My Creative Cloud license is through the university where I work. It says it's an enterprise account, but doesn't grant me automatic access to enterprise support. Thanks for the suggestions.

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New Here ,
Jan 04, 2024 Jan 04, 2024

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Did you find a solution to your issue @Stephen27336952wam1?

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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Yes, thanks. We figured out that the problem stemmed from InCopy's interaction with Dropbox where the design files and links were stored. It seems obvious now, but Dropbox settings need to be set to local syncing, so all files are stored locally on the hard drive as well as in the Cloud. That was the setting with my old Mac but not the new one. The problem was just a little harder to detect because if you belatedly set up local syncing, that doesn't necessarily fix the problem because it doesn't apply retroactively to existing files in the Cloud. You need to go in and open all of those linked text and image files for them to  load to the local hard drive. Thanks for asking. 

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New Here ,
Jan 04, 2024 Jan 04, 2024

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I see, thank you for your explanation. Have a great day Stephen.

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