Trouble Inputting Changes

[Caroline13]

I can make several changes in InCopy before I get a pop-up that says the file has been changed. "Checking out the content will automatically update to the latest version. Do you want to continue?" If I hit yes, the text disappears and I get another pop-up that says "This is not a valid InDesign Interchange document." Is there a way to prevent this from happening?

[BobLevine]

What version are you using? 

[Caroline13]

2020 v 15.0.2

[BobLevine]

And you are opening the INDD file or a ICMA file? Under no circumstance should you be opening the ICML.

[Caroline13]

Yes, I am opening the INDD file.

[Caroline13]

If I check out a section of an article once and save my changes throughout and then check in all at the end, I don't have an issue. However, if I check out, save, and check in after each change in an article, that's when I'm met with the issue.

[BobLevine]

Are the files on a server? Dropbox? OneDrive?

[Caroline13]

OneDrive

[BobLevine]

Make sure you disable smart sync!

[Caroline13]

Under my dropbox account, it is off 

[BobLevine]

You said you were on OneDrive

[Caroline13]

I am. How do I disable smart sync on OneDrive?

[BobLevine]

Check your settings:

[Caroline13]

Thank you. Can you explain why I want to disable smart sync? 

[BobLevine]

Because it only appears that the files are available. When you attempt to open them, they have to download and that can cause InCopy or InDesign to time out and throw and error.

[Caroline13]

Ok. That screengrab is for windows, correct? I'm using a mac.

[BobLevine]

Dig around. I'm sure you'll find it.

[Caroline13]

Ok, thank you for your help. Last question. Is there a reason I'm experiencing this issue, but my co-workers are not? We're all working remotely now. 

[BobLevine]

Maybe they have a faster connection or the files are fully synced.