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Unable to open ICMA files

New Here ,
Dec 12, 2018 Dec 12, 2018

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I'm getting error: This file is already open by another application.  This file may be stored on a network server and cannot be opened until the other user closes it" when trying to open ICMA files.  Either get the error or InCopy crashes.  Have removed and reinstalled InCopy and cleared preferences.  No luck.  This is a Windows 10 Pro system with Adobe Creative Cloud.  Please help.

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correct answers 1 Correct answer

Mar 07, 2019 Mar 07, 2019
Hi Melissa,Please check this thread and connect with Aman for further assistance: Can't open .idap file Regards,Om

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Adobe Community Professional ,
Dec 12, 2018 Dec 12, 2018

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Can you open the INDD file?

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New Here ,
Dec 13, 2018 Dec 13, 2018

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Hi there,

I do not have access to the InDesign file. Our design agency created the file and we are reviewing the copy in InCopy. The Design agency is able to open the INDD file on their end just fine. There are four people in our office reviewing this file in InCopy, but I am the only one that cannot open it. No one else is having issues, so I think it's a problem with my InCopy.

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Adobe Community Professional ,
Dec 13, 2018 Dec 13, 2018

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What version of InDesign? What version of InCopy? What operating system?

You’re not trying to open a package, are you?

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New Here ,
Dec 13, 2018 Dec 13, 2018

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InDesign: v 14.0.1 x64 (again, I'm not using InDesign for this file, our design agency is)

InCopy: v 14.0 x 64

OS: Windows 10 Pro, v 1803, OS build 17134.471

No, I'm not opening a package. I'm accessing the InCopy file from a Dropbox that is downloaded onto my desktop. Capture.JPGCapture2.JPG

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Adobe Community Professional ,
Dec 13, 2018 Dec 13, 2018

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Can you open other assignments? If this is happening with all files or just this one?

Have you tried trashing your preferences in InCopy?

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New Here ,
Dec 13, 2018 Dec 13, 2018

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I've been able to open other assignments. I haven't found any sort of pattern or rhyme/reason a handful of them won't open.

I've trashed my preferences and uninstalled/reinstalled twice.

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Mar 07, 2019 Mar 07, 2019

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Hi Melissa,

Please check this thread and connect with Aman for further assistance: Can't open .idap file

Regards,

Om

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