Having trouble downloading Incopy

[1parkpointer]

Hello,

New to forum, and Adobe in general.

A few weeks ago I added some of the Adobe CC programs to this laptop.  This morning I logged in several times, but have been unable to get any of my selections to download. I thought it might be my internet security app, so I turned it off, but that didn't change anything. 

I am using a Acer Aspire R7 with Windows 10.

If anyone has any advice, it would be appreciated.

Thank You

[Om Nath Jha · Accepted solution]

Hi there,

Sorry to hear about this. Are you using the Creative Cloud app to download InCopy? Would you mind sharing a screenshot of the CC app? You can also check Creative Cloud Download & Install​ forum for more assistance related to download & install issues.

Sample screenshot:

Regards,

Om