InCopy CC - unexpectedly quits when opening a large indd file

New Here ,
Mar 10, 2018

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I have been working on a large project with my team. It is in the final phases of edits. Now the InCopy users (myself and one other) can't open the indd document without it immediately crashing. I use a Mac and my colleague uses a PC. We both are experiencing the same issue with it crashing. Our in-house tech support suggested updated the InCopy software to the 2018 version, but I am experiencing the same issue. We are on a deadline and this issue is making it difficult to move forward. Our designer is having no problem opening and editing this file in InDesign.

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1 Correct Answer

Most Valuable Participant , Mar 10, 2018
BobLevine Most Valuable Participant , Mar 10, 2018
Someone needs to open that CS5.5 document, save it as CC2018 and then re-export all of the InCopy content.

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Most Valuable Participant ,
Mar 10, 2018

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Moved to InCopy forum.

We need way more details on this. What exact version of InDesign and InCopy is everyone on? Are there crash reports? How are you working? With assignments? INDD? On a network? Dropbox? Other file sharing?

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New Here ,
Mar 10, 2018

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Versions:

Adobe InCopy CC 2018

Adobe InDesign CC 2018

InDesign CS5.5 Document

Screen Shot 2018-03-10 at 2.02.20 PM.png

When I click report, I get this:

Screen Shot 2018-03-10 at 2.02.58 PM.png

Here are the details:

Screen Shot 2018-03-10 at 2.06.17 PM.png

We are not working with assignments. We are working with INDD. We are using Google Drive. We launch InCopy, then click open, and choose the .indd file from the shared Google Drive.

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Most Valuable Participant ,
Mar 10, 2018

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Someone needs to open that CS5.5 document, save it as CC2018 and then re-export all of the InCopy content.

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