InCopy Cloud Error: Saved with a newer version

[3blMedia]

Hello good folks!

I'm a new InCopy user and when I try to open an InDesign file saved to a DropBox, I get the following error message:

Simple, right? Well I'm using Adobe Creative Cloud and it's all updated. When I click open the "versions" tab of InCopy, only versions 12 and earlier are available.

We opened the same Creative Cloud account on a co-workers machine and did not get the same error message, so it's something to do with my machine. I've got a 2013 MB Air that is all up to date. I am getting a little low on memory, but I'm not getting any error messages related to storage or things being out of date... Any ideas about how to resolve?

Thanks!

[BobLevine · Accepted solution]

Under about this Mac what does it say? CC2018 requires 10.11 or later.

If you meet those specs, sign out of the CC desktop app and then back in again.

[3blMedia]

Of course I should have checked there. That's it. Time for an upgrade. Thank you!