InCopy crashing when checking in content

[mattb32758900]

I work on IT Helpdesk. A user has installed InCopy v14 on her windows 7 PC. When checking content in, InCopy freezes - she then has to shut down the exe in task manager to clear it. She is Windows 7 enterprise, SP1, Intel Core i5-6200 U CPU, 7.43 usable RAM from * GB capacity, 64 bit OS. Any advice on what might be the cause and solution please? Thanks

[Om Nath Jha]

Hi Matt,

Are these files saved on an external server? Is it happening specifically with her machine? If yes, you can check the permissions set for the user account.

Thanks,

Om