InCopy damaging files

New Here ,
May 07, 2018

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Having some trouble with a magazine I am working on. I am the designer and I have two editors. Editor 1 works in the same office as I do. Editor 2 works in another state. We are all collaborating on this project via Creative Cloud, so we can all open the file at the same time (me in InDesign, them in InCopy)

We all have CC2018 and have all installed the latest updates. We all work on macs.

Editor 1 keeps getting messages that say the .indd file is damaged. She is just working along nicely, then her InCopy crashes, and she get this error message when she attempts to open it back up.

2018-05-03.png

As a fix, (I make sure BOTH editors are out of the file before I do this) I remove all inCopy assignments (I am working in InDesign) make a copy of the Indd document in Creative Cloud, then re export all the copy to InCopy.

Then both editors open the NEW .indd doc directly to InCopy and everything is fine for a while.

I had Editor1 reset her preferences, but she got this error message again, a day later.  Every message board I read says resetting prefs fixes the problem, but they were referring to InDesign, not InCopy. Cannot find a thread specific to InCopy.

Neither myself or editor 2 have received this message. It's really becoming a huge PAIN and I am hoping someone else has been able to get to the bottom of this problem!

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1 Correct Answer

Advisor , May 08, 2018
AnneMarie_Concepcion Advisor , May 08, 2018
As far as I know CC Files is way too problematic to host an IC/ID  workflow. For one thing it doesn't sync checkin/checkout status. You could open an Indesign file and it says a story is  available when actually an InCopy user has checked it out. I've had the most secure, problem-free instances with Dropbox,  but only when you're  using  your local Dropbox folder to hold projects and work from them (share the folder w/your editors of course). Does not work if you upload/download files from the D...

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Most Valuable Participant ,
May 07, 2018

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Does it work any better in a Dropbox folder?

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New Here ,
May 07, 2018

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Have not tried Dropbox, but it does give the same sporadic error message when working in Google Drive.

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Advisor ,
May 08, 2018

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As far as I know CC Files is way too problematic to host an IC/ID  workflow. For one thing it doesn't sync checkin/checkout status. You could open an Indesign file and it says a story is  available when actually an InCopy user has checked it out.

I've had the most secure, problem-free instances with Dropbox,  but only when you're  using  your local Dropbox folder to hold projects and work from them (share the folder w/your editors of course). Does not work if you upload/download files from the Dropbox web interface.

AM

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