InCopy not recognizing Adobe font if same font exists in Windows font

New Here ,
Jan 26, 2021

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Our InDesign users are all on MACs.  They are using ALL Adobe activated fonts.  Our InCopy users are all on PC's.  They activate the exact same fonts as the InDesign users.   Whenever our InDesign users select a Font that already exists as part of the Windows OS, InCopy reports it as a missing font.  We cannot remove the font from windows.   How can we FORCE InCopy to see the Adobe activated Fonts?   We have the preference set to Enable Adobe Fonts.  The ONLY way the font works is if we REMOVE it from the Windows Fonts folder - we cannot do that or Windows applications will break.   I was on a chat with Adobe for three hours and they had no solution.  They just kept having me activate and reactivate the Font.  Then they said the InDesign font was wrong, but it was not.  Any help would be appreciated.  

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vdub3 AUTHOR LATEST
New Here ,
Feb 09, 2021

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Here are screen shots to show more detail.  The font is Source San Pro Regular.    It shows activated in BOTH fonts.adobe.com and creative cloud app.  

Activated.PNG

 And why when we filter Adobe Activated Fonts in InCopy, it does NOT show the Regular font as part of Adobe activated.  It is listed as a separate OTF  FONT.      If OTF is supposed to cross both windows and mac for Adobe products, why does InCopy say it is missing? 

vdub3_0-1612912914963.png

 

The OTF Font is part of Windows FONTs.  If OTF is supposed to cross both windows and mac for Adobe products, why does InCopy say it is missing? 

Shows Missing.PNG

 

 

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