Incopy storyview shows letters under eachother, not sentences

[Paulr]

In the middle of the text in the storyview the text shows all letters beneath eachother? See the image.

Paul

[BobLevine]

How does it look in galley view and layout view?

[Paulr]

In the layoutview it looked like normal, but our editors use the storyview to see what has been updated so it makes it very disturbing.

[BobLevine]

Does this happen on all files or just this one particular file?

Again, how does it look in galley view?

[Paulr]

Cannot view it anymore as I made a new file. And we ask editors to use story instead of galley as it more often makes INcopy crash in our experience?

[BobLevine]

Then it sounds like it was just one wonky file and if galley view is crashing you need to look into the cause.

What version of InCopy? What operating system? Can you pinpoint any particular action or font that is causing it?

[Paulr]

Unfortunally... Incopy 2015, while we are planning to change to 2018 on PC

[BobLevine]

I assume that means InDesign CC2015 as well.

Yes, you should certainly consider moving up.

[Paulr]

Hope we can do it in the upcoming months