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InDesign shuts down...A serious error was detected.

Explorer ,
Dec 13, 2012 Dec 13, 2012

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I'm getting this alert after opening an InDesign document and then updating an ".icml" link. I'm having no other issues with InDesign files, only those that have changes made in InCopy.

The document is created using InDesign CS6 and worked on with InCopy CS6 (latest versions). I am able to open the InDesign file as long as I don't update all the links when opening the file. I've tried isolating which ".icml" link is causing the problem without success.

I would appreciate any help. Thanks!

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Explorer ,
Jan 15, 2013 Jan 15, 2013

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I am now convinced that an InDesign/Incopy CS6 workflow does not handle style sheets properly and consistently. (Not a problem in CS5.5)

What I can't figure out is how to know when a style sheet causes a crash, without testing each one used in a document. Just the presence of the corrupt style can cause a crash. (What causes the style to corrupt?) You don't necessarily have to make a change using a bad style sheet in InCopy to trigger the shutdown.

It does look like styles sheet created in InDesign CS6 might work correctly...and just the styles sheets that are imported or copied over with a copy/paste from a CS5.5 to CS6 document can cause problems.

I'm going to try and use the InDesign Book feature on my publications, so I don't loose large publications to the shutdowns.

Thanks for all the help!

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New Here ,
Feb 14, 2013 Feb 14, 2013

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Hello mgsculpture,

Did anyone find a solution?

I am having the exact same issue with the "serious error" crash message for indesign when I update incopy links.

I too, am working on a server and Adobe has been giving me the run around.

At the moment, I have two documents that crash. All CS6, all macs, and I did NOT set up any style sheets.

I have colleagues looking for the same solution.

HELP PLEASE

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LEGEND ,
Feb 14, 2013 Feb 14, 2013

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It's rare that two problems are actually the same error. Can you upload your ProtectiveShutdownLog to http://pastebin.com/ and post a link, please?

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New Here ,
Feb 14, 2013 Feb 14, 2013

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Thank you for the speedy response. I'm not sure how to find the ProtectiveShutdownLog. Can you instruct me?

Also, I did use style sheets in one of the two problem documents. But I also used those same style sheets in several other documents with no problems.

Melanie

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LEGEND ,
Feb 14, 2013 Feb 14, 2013

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Hi, Melanie. I'm rushing out the door, but it should be covered earlier

in this thread. If not, say so and I'll walk you through it when I get back.

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New Here ,
Feb 14, 2013 Feb 14, 2013

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Thanks

http://pastebin.com/Nj6v8yLd

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LEGEND ,
Feb 14, 2013 Feb 14, 2013

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Melanie, Err...did you follow the instructions in post #8?

The file you linked to is definitely not the ProtectiveShutdownLog.

Among other things, it should start with "Adobe InDesign Protective Shutdown Log." Yours looks like a .db file from SQLite. There are literally hundreds of such files around on a typical system...

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New Here ,
Feb 15, 2013 Feb 15, 2013

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http://pastebin.com/A9yESQGw

I think I did it correctly this time.

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Community Expert ,
Feb 15, 2013 Feb 15, 2013

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I'm not as adept at this as John, but the first thing that jumped out at me was the line that said lost network connection. Does this happen when the computer goes to sleep? Losts of folks seem to have trouble with that.

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New Here ,
Feb 15, 2013 Feb 15, 2013

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the computer never went to sleep. The crash happens when I attempt to update the incopy links.

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Explorer ,
Feb 15, 2013 Feb 15, 2013

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I solved the problem that I was having by recreating my publication from scratch. I was unable to pull any items from older InDesign files into CS6. Everytime I did that, I would get a crash. The workflow worked again, once everything was "fresh."

THEN, when I built the next edition, I started getting InCopy crashes again. The only thing that I was pulling from the previous month (that worked with InCopy) were page numbers and running headers. It seems to me that once a document crashes...there's nothing you can do to save it.

My workaround was exporting the text that had changes from the InCopy .icma and reflowing it into the InDesign files.

I'm convinced there is a problem between InDesign and InCopy CS6. The problem didn't exist for us on CS5.5.

I sure hope Adobe fixes the problem.

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New Here ,
Feb 15, 2013 Feb 15, 2013

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Well, I was hoping for a better solution than having to start over. At the pace we work at it's probably faster to go old school and make the edits in indesign.

Thanks for all your help.

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Explorer ,
Feb 15, 2013 Feb 15, 2013

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Yes, we did two issues with paper proofs. Kind of beats the idea of an InCopy-InDesign work flow.

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New Here ,
Feb 15, 2013 Feb 15, 2013

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Adobe is going to shoot themselves in the foot if they can't find a solution.

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LEGEND ,
Feb 15, 2013 Feb 15, 2013

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Sorry, I've been out today (as is so often the case)

Peter suggested:

I'm not as adept at this as John, but the first thing that jumped out at me was the line that said lost network connection.

Yeah, that's the first one, from Jan. 28. But if you scroll down to the last one, from Feb. 14, it's different:

Unhandled error condition

Session started up at 5:00 PM on Thursday, February 14, 2013

Version: 8.0.1 - Build: 406

Error Code 0x20705: "The content is locked and cannot be modified."

Called to process command 0x7313

Command Processor Stack (from top to bottom):

6. Command Sequence "Re-import File"

5. Command 0x7314 "Re-import File"

4. Command Sequence "Update"

3. Command Sequence ""

2. Command 0x8c59 "Update Link"

1. Command 0x8c9f "Update Link"

It's curiously similar to msgsculpture's, except for no references to hyperlinks.

My production universe is still on InCopy CS5, so I haven't really spent a lot of time with InCopy CS6, but generally the way these things get triggered, there's one bad apple and you have to find what it is. It could be a style, or a weird character, or a corrupt document object, or something. So usually you start with a document and you start deleting things until the problem goes away. Or export layouts to IDML and reopen them, export text to InDesign Tagged Text and re-place it, etc. Eventually you'll narrow to the problem.

It is almost never a multiplicative problem with two rare cases interacting, it's usually just one bad object. Of some type.

Hopefully this is at least somewaht helpful.

Oh, and you are using 8.01.406 on both InCopy and InDesign?

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Explorer ,
Feb 16, 2013 Feb 16, 2013

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Everyone was so helpful in solving my problem. And, I agree it can one bad item (for whatever reason) that stops the whole process. The problem is recognizing the bad object.

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LEGEND ,
Feb 16, 2013 Feb 16, 2013

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Well, sure.

Just delete half your objects and see if you get it.

And then delete half again.

Etc.

Even if you have 1,000 objects, it's only 10 halves.

16 steps for 65,000 objects.

Or 32 steps for 9 billion objects.

(If you have more than 9 billion objects, congratulations!)

Of course, sometimes it is things like styles that are not objects.

Or hyperlinks.

Or cell styles.

Or...

And if you want to get technical, you can export to IDML and whittle down

the IDML XML file by hand or with an XML editor. Perhaps not for the faint of heart, but we're past that stage anyhow.

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Explorer ,
Mar 13, 2013 Mar 13, 2013

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I believe I may have some insight to share on this problem.

I produce a magazine in InDesign CS6, and the editors use Incopy over a shared dropbox account.

As we start creating articles, I usually export them to Incopy one by one, just the text frames that I expect them to edit. However, at some point in production, it becomes necessary to unlink all of the Incopy stories, delete those links, and then create clean links - usually because another designer wants to be able to copy text boxes and move all the pages around and having everying linked in Incopy makes that more cumbersome.

When it's time to remake the Incopy links, I have several times tried using "Export all stories" to create them all at once. DON'T DO THIS. I believe this is one of the main causes of the problem because there are various pieces of text that you don't want linked via Incopy - such as master page footers, section markers, anchored text elements, text labels on a digram that are in small round text boxes, and so on. I think these are the things that cause the crashing when you try to update an Incopy link - even if the one you're updating has none of these features.

So, instead, after a clean sweep of all linked text, I now re-export the Incopy links manually. I go one spread at a time, and highlight all of the relevant text frames at once, and export to Incopy. That way I know I'm only exporting the frames that have the main text in them that will be edited, and not the "decorative" text or locked items.

This may be prohibitevely time-consuming in some projects, but until Adobe is able to fix the application, I believe it's one way to solve the problem. Seems to help on my magazine.

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New Here ,
Mar 13, 2013 Mar 13, 2013

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Thanks Mayerchak,

Sadly, I have the problem whether I export incopy selected text boxes or all stories. I have used inDesign/InCopy CS4 for several years without a any problems. This all started with our upgrade to CS6.

Also, FYI your masterpage items will not export when you select all except if you are actually on the masterpage.

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Explorer ,
Mar 13, 2013 Mar 13, 2013

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Thanks mosamaha - good to know about master items not exporting if they're not active. But I do know I've had problems with small text boxes such as diagram labels, type on a path, tables, etc. and these items are less likely to need to be in Incopy. So, it's a place to start looking if you can't solve the problem.

I agree that it seems to be a new problem since we switched to CS6.

Here's how I was able to preserve the editor's work on an Incopy story that I could not update. It's no way to work, but it will allow you to recover the editor's changes:

1. Start a new blank document

2. Load all text styles from the original Indesign file

3. Place the .icml file into a new text box in the new document. It comes in with all the styling from your original, plus the edits.

4. In the new document unlink the text from your links palette, and copy all the text

5. Switch to your original Indesign file.

6. In the original file, delete the link to the story in question

7. Paste in the new text (i.e. replace the whole story with the new text).

You can then try re-exporting it for Incopy if you want (but if your problem hasn't been resolved, it will fail again the next time). But, at least this gets you to an up-to-date live file you can work on in Indesign.

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New Here ,
Oct 02, 2013 Oct 02, 2013

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I think, finally, hopefully, InDesign has just released fixes for this problem with CS6 8.0.2 update. 🙂

  • Updating the IC stories causes InDesign to quit unexpectedly. [3359371]

You can check the release notes here:

http://helpx.adobe.com/indesign/release-note/indesign-cs6-2-release-notes.html

Not promising anything, but they claim to have fixed it, which is just awesome, as like the rest of you guys, this has haunted me ever since we upgraded to CS6, and hopefully those bugs have been finally squashed!

Open InDesign, and go Help – Updates and update ID to 8.0.2 and hopefully this problem will never happen again...

🙂

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New Here ,
Oct 30, 2013 Oct 30, 2013

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I am having a similar problem. Does anyone have any info on how to fix this. In my case indesign won't open at all.

Here is the crash report.

Process:         Adobe InDesign CS6 [12496]

Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

Identifier:      com.adobe.InDesign

Version:         8.0.2.413 (8020)

Code Type:       X86 (Native)

Parent Process:  launchd [144]

User ID:         501

Date/Time:       2013-10-30 10:46:06.999 -0400

OS Version:      Mac OS X 10.8.5 (12F45)

Report Version:  10

Interval Since Last Report:          15415 sec

Crashes Since Last Report:           23

Per-App Interval Since Last Report:  622836 sec

Per-App Crashes Since Last Report:   8

Anonymous UUID:                      34ADE182-0429-8C61-7A29-4A2802149EB0

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   PublicLib.dylib                         0x016cb442 ProtectiveShutdown::~ProtectiveShutdown() + 278

1   PublicLib.dylib                         0x016cb4c5 ProtectiveShutdown::~ProtectiveShutdown() + 17

2   ObjectModelLib.dylib                    0x0160d2d2 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 28162

3   ObjectModelLib.dylib                    0x0160b91c ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21580

4   ObjectModelLib.dylib                    0x015fc0c3 0x15db000 + 135363

5   ObjectModelLib.dylib                    0x015fa742 0x15db000 + 128834

6   ObjectModelLib.dylib                    0x0160a66f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799

7   ObjectModelLib.dylib                    0x016074ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074

8   com.adobe.InDesign                      0x00001dc2 main + 82

9   com.adobe.InDesign                      0x00001d55 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib                  0x964599ae kevent + 10

1   libdispatch.dylib                       0x9898bc71 _dispatch_mgr_invoke + 993

2   libdispatch.dylib                       0x9898b7a9 _dispatch_mgr_thread + 53

Thread 2:

0   libsystem_kernel.dylib                  0x964588e2 __psynch_cvwait + 10

1   libsystem_c.dylib                       0x96d362e9 _pthread_cond_wait + 938

2   libsystem_c.dylib                       0x96d36572 pthread_cond_timedwait_relative_np + 47

3   com.apple.CoreServices.CarbonCore          0x997e66ad TSWaitOnConditionTimedRelative + 177

4   com.apple.CoreServices.CarbonCore          0x99732acb MPWaitOnQueue + 261

5   PMRuntime.dylib                         0x005bb581 SetVSizeBaseline(unsigned long) + 1473

6   com.apple.CoreServices.CarbonCore          0x997b9a7b PrivateMPEntryPoint + 68

7   libsystem_c.dylib                       0x96d315b7 _pthread_start + 344

8   libsystem_c.dylib                       0x96d1bdce thread_start + 34

Thread 3:

0   libsystem_kernel.dylib                  0x964590ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x96d340ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x96d33e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x96d1bdaa start_wqthread + 30

Thread 4:

0   libsystem_kernel.dylib                  0x964567ce mach_msg_trap + 10

1   libsystem_kernel.dylib                  0x96455cac mach_msg + 68

2   com.apple.CoreServices.CarbonCore          0x997e335b TS_exception_listener_thread + 89

3   libsystem_c.dylib                       0x96d315b7 _pthread_start + 344

4   libsystem_c.dylib                       0x96d1bdce thread_start + 34

Thread 5:

0   libsystem_kernel.dylib                  0x964590ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x96d340ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x96d33e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x96d1bdaa start_wqthread + 30

Thread 6:

0   libsystem_kernel.dylib                  0x964588e2 __psynch_cvwait + 10

1   libsystem_c.dylib                       0x96d36280 _pthread_cond_wait + 833

2   libsystem_c.dylib                       0x96dbc089 pthread_cond_wait$UNIX2003 + 71

3   com.apple.CoreServices.CarbonCore          0x997e6492 TSWaitOnCondition + 128

4   com.apple.CoreServices.CarbonCore          0x997e668e TSWaitOnConditionTimedRelative + 146

5   com.apple.CoreServices.CarbonCore          0x99732acb MPWaitOnQueue + 261

6   com.adobe.ACE                           0x00609a69 0x5ca000 + 260713

7   com.adobe.ACE                           0x00608d99 0x5ca000 + 257433

8   com.apple.CoreServices.CarbonCore          0x997b9a7b PrivateMPEntryPoint + 68

9   libsystem_c.dylib                       0x96d315b7 _pthread_start + 344

10  libsystem_c.dylib                       0x96d1bdce thread_start + 34

Thread 7:

0   libsystem_kernel.dylib                  0x964588e2 __psynch_cvwait + 10

1   libsystem_c.dylib                       0x96d36280 _pthread_cond_wait + 833

2   libsystem_c.dylib                       0x96dbc089 pthread_cond_wait$UNIX2003 + 71

3   com.apple.CoreServices.CarbonCore          0x997e6492 TSWaitOnCondition + 128

4   com.apple.CoreServices.CarbonCore          0x997e668e TSWaitOnConditionTimedRelative + 146

5   com.apple.CoreServices.CarbonCore          0x99732acb MPWaitOnQueue + 261

6   com.adobe.ACE                           0x00609a69 0x5ca000 + 260713

7   com.adobe.ACE                           0x00608d99 0x5ca000 + 257433

8   com.apple.CoreServices.CarbonCore          0x997b9a7b PrivateMPEntryPoint + 68

9   libsystem_c.dylib                       0x96d315b7 _pthread_start + 344

10  libsystem_c.dylib                       0x96d1bdce thread_start + 34

Thread 8:

0   libsystem_kernel.dylib                  0x964588e2 __psynch_cvwait + 10

1   libsystem_c.dylib                       0x96d36280 _pthread_cond_wait + 833

2   libsystem_c.dylib                       0x96dbc089 pthread_cond_wait$UNIX2003 + 71

3   com.apple.CoreServices.CarbonCore          0x997e6492 TSWaitOnCondition + 128

4   com.apple.CoreServices.CarbonCore          0x997e668e TSWaitOnConditionTimedRelative + 146

5   com.apple.CoreServices.CarbonCore          0x99732acb MPWaitOnQueue + 261

6   com.adobe.ACE                           0x00609a69 0x5ca000 + 260713

7   com.adobe.ACE                           0x00608d99 0x5ca000 + 257433

8   com.apple.CoreServices.CarbonCore          0x997b9a7b PrivateMPEntryPoint + 68

9   libsystem_c.dylib                       0x96d315b7 _pthread_start + 344

10  libsystem_c.dylib                       0x96d1bdce thread_start + 34

Thread 9:

0   libsystem_kernel.dylib                  0x964590ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x96d340ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x96d33e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x96d1bdaa start_wqthread + 30

Thread 10:

0   libsystem_kernel.dylib                  0x964590ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x96d340ac _pthread_workq_return + 45

2   libsystem_c.dylib                       0x96d33e79 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x96d1bdaa start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000001  ebx: 0xbffff0a8  ecx: 0xffffffff  edx: 0x0418f7e8

  edi: 0x00000000  esi: 0x05272068  ebp: 0xbffff128  esp: 0xbffff090

   ss: 0x00000023  efl: 0x00010246  eip: 0x016cb442   cs: 0x0000001b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0x052a4400

Logical CPU: 2

Binary Images:

    0x1000 -     0x4ff7 +com.adobe.InDesign (8.0.2.413 - 8020) <26D9D0B7-6A29-A549-7EF5-E2E11360ED2A> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

    0xb000 -     0xbff7 +InDesignModelAndUI (0) <2E042CB4-E42B-151B-E858-1352BF64CBA2> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI

    0xf000 -     0xfff7 +InDesignModel (0) <C9ABC1CF-850A-FCC7-2CEA-68B14F048036> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel

   0x13000 -   0x1f3fef +WidgetBinLib.dylib (1) <D2AAB5B9-0694-32FA-38D5-F97FEE688C9D> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/WidgetBinLib.dylib

  0x2a1000 -   0x480ffb +com.adobe.owl (AdobeOwl version 4.0.96 - 4.0.96) <B6B76E81-301D-D087-93F3-FDF9AB323665> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

  0x4ae000 -   0x548ff3 +com.adobe.owl-canvas (AdobeOwlCanvas version 3.6.05 - 3.6.05) <8E0CC5EB-E18A-20BD-BDC4-667D1CC43C12> /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas

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0x9879e000 - 0x98986ffb  com.apple.CoreFoundation (6.8 - 744.19) <DDD3AA21-5B5F-3D8F-B137-AD95FCA89064> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

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0x9899b000 - 0x989b9ff3  com.apple.openscripting (1.3.6 - 148.3) <F3422C02-5ACB-343A-987B-A2D58EA2F5A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

0x989d2000 - 0x989d9ffb  libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib

0x989da000 - 0x989dcfff  libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib

0x989dd000 - 0x98a10ff3  com.apple.GSS (3.0 - 2.0) <EFFA5947-B6BA-3171-B667-9CCB17E0FF2A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x98a11000 - 0x98abbfff  com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

0x98b21000 - 0x98b22fff  libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib

0x98b23000 - 0x98b45fff  libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib

0x98b46000 - 0x98bfafff  com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x98bfb000 - 0x98c3aff7  com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x98eea000 - 0x98f0efff  com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis

0x98f0f000 - 0x98fa1ffb  libvMisc.dylib (380.10) <D9567F48-ED35-3362-B769-50916D30C601> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x98fa2000 - 0x98fb7fff  com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x98fb8000 - 0x98fd8ffd  com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary

0x98fd9000 - 0x98fd9ffd  com.apple.audio.units.AudioUnit (1.9.2 - 1.9.2) <CFAAB1B1-DBC7-3FF1-97BA-065C6620360D> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x98fda000 - 0x98ff3fff  com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x990e9000 - 0x990f5ff8  libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib

0x9912a000 - 0x99179ff6  libTIFF.dylib (851) <CC0B94FF-DE56-3CE4-AF93-BCA00C03924B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x9917a000 - 0x9917cfff  com.apple.securityhi (4.0 - 55002) <79E3B880-3AB7-3BF3-9CDF-117A45599545> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x992db000 - 0x9933dfff  libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib

0x99345000 - 0x99345fff  libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib

0x99346000 - 0x99347ffd  libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib

0x99448000 - 0x99451fff  com.apple.CommerceCore (1.0 - 26.2) <B05709DD-3755-3635-B0CC-6CBBD17CFBD5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore

0x99452000 - 0x9946efff  libPng.dylib (851) <8814CC4D-A472-32CD-8D5C-24F35240F28B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x9946f000 - 0x9946ffff  libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib

0x99481000 - 0x99519fff  com.apple.CoreServices.OSServices (557.6 - 557.6) <E1600639-3EEC-3DF8-BD40-747BB2117988> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

0x9951a000 - 0x99529fff  libGL.dylib (8.10.1) <74BE67B7-9EA0-3F16-B43B-48CB92C9ED27> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x9952a000 - 0x99535fff  libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib

0x9957d000 - 0x995c9fff  libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib

0x995cd000 - 0x995cefff  libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib

0x995cf000 - 0x9966afff  com.apple.CoreSymbolication (3.0 - 117) <9ECC6770-6FBB-36B3-A4EE-0B60875019A9> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication

0x99723000 - 0x99a28ff7  com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x99a29000 - 0x99a35ffa  com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport

0x99a36000 - 0x99a36fff  com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x99d49000 - 0x9a101ffa  libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x9a102000 - 0x9a103fff  libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib

0x9a104000 - 0x9a1d8ff3  com.apple.backup.framework (1.4.3 - 1.4.3) <6EA22ED3-BA18-3A37-AE05-5D6FDA3F372F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 3

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 15459

    thread_create: 3

    thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=189.6M resident=94.8M(50%) swapped_out_or_unallocated=94.7M(50%)

Writable regions: Total=150.8M written=36.1M(24%) resident=63.0M(42%) swapped_out=0K(0%) unallocated=87.8M(58%)

REGION TYPE                      VIRTUAL

===========                      =======

ATS (font support)                 32.0M

CG backing stores                  2228K

CG shared images                    224K

CoreServices                       2420K

MALLOC                             75.5M

MALLOC guard page                    48K

MALLOC_LARGE (reserved)            9756K        reserved VM address space (unallocated)

Memory tag=240                        4K

Memory tag=242                       12K

Memory tag=243                        8K

Memory tag=35                      7300K

Stack                              69.1M

VM_ALLOCATE                        16.1M

__DATA                             8224K

__DATA/__OBJC                       148K

__IMAGE                             528K

__IMPORT                             12K

__LINKEDIT                         38.3M

__OBJC                             1608K

__OBJC/__DATA                         4K

__PAGEZERO                            4K

__TEXT                            151.3M

__UNICODE                           544K

mapped file                       190.1M

shared memory                      2360K

===========                      =======

TOTAL                             607.0M

TOTAL, minus reserved VM space    597.4M

Model: iMac11,3, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 16 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344243313333392E4D313646

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P

Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0xfa140000 / 6

USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfa130000 / 5

USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfa134000 / 10

USB Device: composite_device, 0x0971  (GretagMacbeth AG), 0x2005, 0xfa134400 / 13

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa134300 / 12

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa134320 / 14

USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa134200 / 11

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 8

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Intuos5 touch M, 0x056a  (WACOM Co., Ltd.), 0x0027, 0xfd130000 / 5

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

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New Here ,
Oct 30, 2013 Oct 30, 2013

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Since the last update from Adobe we stopped crashing. Hallelujah!

Have you updated all your software… incopy too?

Melanie

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Community Expert ,
Oct 30, 2013 Oct 30, 2013

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Make sure you empty the InDesign Recovery folder for the user and check your fonts: Troubleshoot fonts | Mac OS X

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New Here ,
Apr 25, 2013 Apr 25, 2013

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I am having the same issue - InDesign shutting down when trying to update InCopy stories in multiple documents in our workflow, on numerous computers. Thsi isn't a bad preference on somebody's computer. This is systemic.

Adobe InDesign Protective Shutdown Log

Thu Apr 25 11:20:26 2013

Unhandled error condition

Session started up at 11:20 AM on Thursday, April 25, 2013

Version: 8.0.1 - Build: 406

Error Code 0x20705: "The content is locked and cannot be modified."

Called to process command 0x1352f

Command Processor Stack (from top to bottom):

8. Command 0x13517 "Delete Hyperlink Destination"

7. Command Sequence "Re-import File"

6. Command 0x7314 "Re-import File"

5. Command Sequence "Update"

4. Command Sequence ""

3. Command 0x8c59 "Update Link"

2. Command 0x18e34 "Edit Story In Place"

1. Command Sequence "Edit Story In Place"

There are no hyperlink destinations in my document. None. Zip. Nada. There are locked items on my master pages, but InDesign should be able to handle that…

I noticed…

I can open my document, make a single character change to a single InCopy story and check it in. My InDesign layout immediately shows two stories out of date.

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