Massive Crashes between InDesign / InCopy Workflow

Community Beginner ,
Mar 09, 2017

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Hi Adobe Staff,

This message is especially for you. I already wrote to the german chat support. Very horrible and incompetent. Sorry.


We and the editorial office of monthly magazine and organized a new workflow with InDesign and InCopy. Yesterday we finished the project, but it was a bit horrible. The magazine has roundabout 124 pages or 180 pages. Lot of information and roundabout 300 / 400 pictures. I am the designer and i organized the workflow in different categories. These categories are also the tasks for InCopy / InDesign. There are roundabout 3-5 editors which work with InCopy. Two or three editors in the office, two editors outside the office. That's the reason because we had organized all files in a dropbox account and every worker has access to this central cloud server.

The workflow is good, but the problem is, that InDesign or InCopy crashes constantly if we refresh one or more tasks, boom. Its very horrible, and we made every 1 or 2 hours a backup from the indesign file. i don't now what happens, but i think such a workflow should work with these professional tools. i ask me, if the information of these magazine is too much for this workflow? i find out a temporary solution and saved the original indesign file as a .idml file. i opened this .idml file, checked it and have overwritten the original CC 2017 indesign file as a new file. (save as...) then i opened this new file and after this process it was possible to refresh the tasks and it works, until the next crash.

And now we have the problem that the next issue is coming up in view days and we have no solution for a stable workflow. i have read lot of sites, watching movies and asked other users. Today i had a chat with your german support but i have the feeling that these guys are not the experts that we need. they send me links how i can learn InCopy, but i have already read all these links.

They have suggest me that our data should hold at a local file server, and not in the cloud / dropbox. And they told me, that i should use the Adobe Cloud, that should work. Hmmmm. I don't now, if this solve our problem. Whats the difference between a stable running dropbox and the adobe cloud?

Please find a solution with us not we for you

Thanks
Toby

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New Here ,
Mar 31, 2017

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If you work between Mac & PC computers, make sure your file names don't use PC incompatible characters (ie. #,/, etc.).

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