No horizontal scrollbar

Contributor ,
Apr 16, 2019

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image002.png

Does anybody have any guesses for what would cause this? It appears that InCopy doesn't create a horizontal scroll bar at all (even if it wasn't needed there would still be the graphic element for it) or it is placed incorrectly somewhere behind the bottom panel. Reinstalling InCopy solved the issue temporarily but it returned shortly thereafter. (I'm not having the issue myself - trying to help a user who is.) If you look at a close up things appear not to be aligned correctly:

Screen Shot 2019-04-16 at 09.53.48.png

My only guess would be that it has to do with the screen resolution but I've not seen this before. Thanks for any help.

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1 Correct Answer

Adobe Employee , Apr 22, 2019
Srishti Bali Adobe Employee , Apr 22, 2019
Hi there,Sorry to hear about this. As you have already tried resetting preferences and reinstalling InCopy, please check how InCopy works in Hidden admin account (How to enable the hidden Windows 10 administrator account - gHacks Tech News ). If it does not work as expected, please try reaching us for a live troubleshooting session at Contact Customer Care.Regards,Srishti

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Most Valuable Participant ,
Apr 16, 2019

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Could be corrupt preferences. Try trashing them.

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Fourteen AUTHOR
Contributor ,
Apr 16, 2019

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Thanks Bob, they've tried that and have also reinstalled the application but end up with the same results. Apparently things worked briefly after the new install but after a restart the scrollbar was gone again. I unfortunately can't do much hands on troubleshooting or check different preferences so was just hoping somebody may have seen the issue previously.

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Most Valuable Participant ,
Apr 16, 2019

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Is it a supported configuration? What version of IC and what operating system?

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Fourteen AUTHOR
Contributor ,
Apr 16, 2019

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This is CC2018 and - although I am not 100% positive - I am pretty sure that it is Windows 10. Although I'd need to check with the user to be sure.

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Adobe Employee ,
Apr 22, 2019

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Hi there,

Sorry to hear about this. As you have already tried resetting preferences and reinstalling InCopy, please check how InCopy works in Hidden admin account (How to enable the hidden Windows 10 administrator account - gHacks Tech News ). If it does not work as expected, please try reaching us for a live troubleshooting session at Contact Customer Care.

Regards,

Srishti

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