Text Cursor disappeared

[Marcos0D4A]

Hi!

I just changed my Macbook Pro, and installed inCopy 2020 (15.1.2) which I used in my old Macbook. The problem is that the text cursor disappeared from inCopy. I've tried to erase the incopy preferences, but it didn't work.

I'm using:

MacBook Pro (13-inch, M1, 2020)

Chip Apple M1

8GB

macOS Big Sur 11.4

[BobLevine]

There are all kinds of issues with M1 machines and you will not likely see any fixes in InCopy or InDesign 2020. You can try disabling GPU Performance if it exists in InCopy but beyond that, be aware that 16GB is the recommended minimum for RAM.

Adobe is working on an M1 version of InDesign and InCopy 2021.

[Xmedia press345309829zuf]

Hi, I've updated to InCopy 20.0 version and the text cursor disappeared (only from InCopy, not InDesign). I reinstalled InCopy but it doesn't work. Impossible to write... How to fix?

[Nayan_Kankariya]

Hi @Xmedia press345309829zuf,

We hope you are continuing to stay well and healthy. Thanks for writing to us. We are not seeing this issue internlly, hence can you please help us with the below information for further investigation of the issue.

1. Machine and Operating System version details where the issue is observed.
2. Has the text cursor disappeared from all the views i.e., Gallery, Story, Layout tabs.
3. Can you please try resetting app preferences by renaming the below folders and see if the issue gets resolved.

• macOS
  • /Users/<username>/Library/Caches/Adobe InCopy
  • /Users/<username>/Library/Preferences/Adobe InCopy

  • /Users/<username>/Library/Preferences/com.adobe.InCopy.plist

• Windows
  • C:\Users\<username>\AppData\Roaming\Adobe\InCopy
  • C:\Users\<username>\AppData\Local\Adobe\InCopy

Based on your response, we can further investigate the behavior and try our best for resolution.

Have a pleasant day!

Regards,

Nayan

InDesign Team

[Xmedia press345309829zuf]

Hi, I attached my Mac info. The text cursor disappear everywhere. I attached also an example video. When I click in a text box the app goes white for a second...

The folders in my Mac are already named as you said. What do I have to rename?

I've also tried by deleting folders and relaunching application. I've already tried by resetting InCopy preferences by holding down Command, Option, Alt and Shift but It doesn't... work