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1 problem (1 failure) was found with a background task InDesign

Explorer ,
Apr 24, 2024 Apr 24, 2024

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Hi,

This is started since lost week. My users are facing thiss issue. Please let me know the issue ASAP

 

Hopefuly

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Import and export

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correct answers 1 Correct answer

Community Expert , Apr 24, 2024 Apr 24, 2024

@Siddalingayya

 

Maybe your file is corrupted? 

 

Try IDMLing - export as IDML, open, save with a new name - do not overwrite your original file. 

 

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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One of the error messages indicates a problem with the PDF settings file.

Can you export using a different setting, such as PDF/X-4?

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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Hi,
Same problem with your setting

...

--
*Siddalingayya B. Kanakalmath*

*ಸಿದ್ದಲಿಂಗಯ್ಯ ಬ. ಕಣಕಾಲಮಠ (E-31441)*
*Chief Graphics Artist*, *Prajavani,*
MG Road Bengaluru-560 001
Office: 080 45557234 Mobile: +91 9448392195

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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Hi, It was Acrobat 5. Just tried with Acrobat 4. Again same issue..

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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@Siddalingayya

 

Maybe your file is corrupted? 

 

Try IDMLing - export as IDML, open, save with a new name - do not overwrite your original file. 

 

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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No, it is not curruppted. 

We are using workflow. Through we have got the pdf. But before sending we are exporting the page for proof. That process is stucked..

 

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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quote

[...] But before sending we are exporting the page for proof. That process is stucked..


By @Siddalingayya

 

If it's on a specific page - then some object - or piece of text - on that page is corrupted. 

 

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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How to know that text?

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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quote
How to know that text?
By @Siddalingayya

 

"Divide and conquer" algorithm - delete half of the page, check, then delete half that still produced the error, then again and again till you get to the last object - either manually or using custom script.

 

You have tried with a different joboptions and had the same problem? Have you tried with completely fresh joboptions file?

Have you tried on a different machine? Maybe fresh install?

 

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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Yeah. In different machine no issue.!! Yesterday I uninstalled and
reinstalled ID CC 2022 (17.4.2 x64).

..

--
*Siddalingayya B. Kanakalmath*

*ಸಿದ್ದಲಿಂಗಯ್ಯ ಬ. ಕಣಕಾಲಮಠ (E-31441)*
*Chief Graphics Artist*, *Prajavani,*
MG Road Bengaluru-560 001
Office: 080 45557234 Mobile: +91 9448392195

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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[...] Yesterday I uninstalled and reinstalled ID CC 2022 (17.4.2 x64)
 
By @Siddalingayya

 

How? 

 

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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Through the Creative Cloud!

--
*Siddalingayya B. Kanakalmath*

*ಸಿದ್ದಲಿಂಗಯ್ಯ ಬ. ಕಣಕಾಲಮಠ (E-31441)*
*Chief Graphics Artist*, *Prajavani,*
MG Road Bengaluru-560 001
Office: 080 45557234 Mobile: +91 9448392195

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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Through the Creative Cloud!

By @Siddalingayya

 

But it's no longer possible to install older than 2023 versions? 

 

Or you mean you've downloaded older version - as you've it registered?

But then updates are no longer available - so you'll have only the "base" version?

And maybe that's the reason for the error? 

 

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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We have workflow. They will provide plugin for drag the story. That plugin
is supporting only to 2022 version. So now we can't use 2023..

--
*Siddalingayya B. Kanakalmath*

*ಸಿದ್ದಲಿಂಗಯ್ಯ ಬ. ಕಣಕಾಲಮಠ (E-31441)*
*Chief Graphics Artist*, *Prajavani,*
MG Road Bengaluru-560 001
Office: 080 45557234 Mobile: +91 9448392195

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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We have workflow. They will provide plugin for drag the story. That pluginis supporting only to 2022 version. So now we can't use 2023. 

By @Siddalingayya

 

Yes, you've mentioned that already. 

 

But as has been mentioned on another threads - even if you download an official version of previous version of CC - updates are not available. 

 

So you have a vanilla/initial version - without necessary updates - and maybe that's the reason for the error?

 

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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LATEST
We are not updating. Probably we may jump to 2024 in next some month..

--
*Siddalingayya B. Kanakalmath*

*ಸಿದ್ದಲಿಂಗಯ್ಯ ಬ. ಕಣಕಾಲಮಠ (E-31441)*
*Chief Graphics Artist*, *Prajavani,*
MG Road Bengaluru-560 001
Office: 080 45557234 Mobile: +91 9448392195

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