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19.2 update still doesn't keep workspace

Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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Installed 19.2 and it still wasn't keeping the workspace prefrence. Closed it, removed 18.5.1 and 19.2. and deleted the app data local and roming folders too. Then reinsatlled 19.2

 

Still doesn't work.

 

This is extremly frustrating and inconveint to have to reset it every time I open a file.

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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Are you actually creating a new workspace from the Workspace menu?

The command is Window > Workspace > New Workspace

When that is done, it's stored in a predictable location:

[Mac OS] Mac/Users/UserName/Library/Preferences/Adobe InDesign/Version XX/en_US/Workspaces

[Windows] Users\Username\AppData\Roaming\Adobe\InDesign\Version XX\en_US\Workspaces

 

You could also copy it from another version of InDesign.

 

Screenshot 2024-02-12 at 3.36.15 PM.png

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Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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yes.

Even created a new one from scratch.

I've used InDesign for decades, first time it happened was when 18 came out.

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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I have a hunch that you might have to clean up your Creative Cloud installation:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

and then reinstall InDesign.

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @JENinATX,

 

Hope you're doing well!

 

We would like to follow up on the issue reported. Are you able to resolve the issue by following our expert's suggestion?


Please feel free to update the discussion if you need any further assistance.

 

We would be happy to help.

 

Thanks,

Harshika 

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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I was under a deadline last week and didn't get a chance to check it. I'll check it tomorrow. 

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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nope. didn't work.

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