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2 Problems (1 Failure) were found

Explorer ,
Jun 30, 2024 Jun 30, 2024

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Hi,

 

I am having a serious issue with exporting a document with about 8 links. This is a critical failure and I cannot diagnose any issue because the task alert is not specific:

Charlie329572228uvx_0-1719760030450.png

I cannot identify any elements on page 5 that would be causing a failed export. When I delete the spread, it just tells me that the next one has the critical failure.

 

This is really bad and I can't export my project!

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Community Expert ,
Jun 30, 2024 Jun 30, 2024

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PDF export failures are vanishingly rare. (Faults in PDFS, maybe not so much... but export failures are just not common.)

 

I'd suggest the ID document purge — export to IDML, open that file, save under a new name as INDD, try the export again.


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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Community Expert ,
Jun 30, 2024 Jun 30, 2024

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Am I having Déjà vu? I'm pretty sure extremely similar post has been posted few days ago? Maybe more than a week?

 

@Charlie329572228uvx

 

Have you updates OS / InDesign recently?

 

And what is your platform, OS & InDesign full versions? 

 

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Explorer ,
Jun 30, 2024 Jun 30, 2024

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@Robert at ID-Tasker I was experiencing the same issue with this document a few weeks ago and thought that I might have previously posted for help but it appears not.

 

This problem is occuring on both Mac and PC, InDesign v 19.4. 

 

@James Gifford—NitroPress Same Error:

Charlie329572228uvx_0-1719801405802.png

Luckily i was able to output the document by printing to PDF. That will work for now but I am very keen on resolving the exporting issue as I have to hand off this work to another team at some point.

 

I was wondering if it might be related to files on a Google Drive to which I have been granted access and linked through a shortcut in my own drive. But I rebuilt the document from scratch using zip downloaded assets and the problem still occurs.

 

I also just remembered that I was able to isolate the issue last time to one individual's PDF which I believe is somehow faulty. When I remove it, the project exports with no issues. Interestingly, it is on P8-9 and not 5 as mentioned in the error report.

 

Thanks for your help.

 

 

 

 

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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Okay, I had to untangle that a bit. Know that "printing to PDF" is a somewhat substandard method, developed to allow any app with a print function to do a limited export to PDF (such as Word). The primary export to PDF function is much more sophisticated and there's no good reason one should work and not the other.

 

The key question here is whether this affects just this one document — which may be corrupt or otherwise broken — or all documents. If you can't do a proper direct export of other documents or test documents, the problem should be resolved, as 'print to PDF' is at best a workaround.


┋┊ InDesign to Kindle (& EPUB): A Professional Guide, v3.0 ┊ (Amazon) ┊┋

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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Hi @Charlie329572228uvx , Does the export fail if you remove the linked PDF on page 5? Can you share the PDF?

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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quote

Hi @Charlie329572228uvx , Does the export fail if you remove the linked PDF on page 5? Can you share the PDF?


By @rob day

 

1st paragraph under the screenshot in OP's opening post:

I cannot identify any elements on page 5 that would be causing a failed export. When I delete the spread, it just tells me that the next one has the critical failure.

 

I'm 99.99% sure that someone had exactly the same problem not so long ago - but can't find the thread and solution. 

 

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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I can export it sucessfully to the default PDF/X-4 preset, but I don’t have the links, which seems to indicate there is a problem with one of the placed PDFs? Also their are a number of unlicensed variable fonts which I don’t have, that might be causing problems:

 

Screen Shot 12.png

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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In addition to other questions: Do you have this issue when exporting each page (or spread) individually?

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