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Adding swatches to CC library not working

New Here ,
Aug 04, 2021 Aug 04, 2021

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I am trying to add a batch of swatches from InDesign to CC library for use in InDesign and Illustrator but it is saying I need to sign in to CC when I already am. Any ideas? TIA

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Sync and storage

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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Log out of InDesign

Help>Sign Out

 

Also sign out of Creative Cloud

 

Go online to Adobe Creative Cloud and make sure you're signed out there too.

 

Restart

 

Sign back into your creative cloud

Open InDesign

Does the problem persist?

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Still have the same issue. Have logged out of all apps and CC and then back in again

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Screenshot 2021-08-12 at 09.45.30.pngalthough I'm signed in to CC its asking me to sign in ??

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Adobe Employee ,
Sep 04, 2021 Sep 04, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved by now.

 

If you still have issues, please try the suggestions given on this help article to fix the library sync issues. Hope it helps.

 

Regards,

Ashutosh

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