Adobe : 70€ Par Mois Pour Un Service Qui Ne Fait Qu'Empirer

[defaulty3foz1fo0sc8]

Bonjour à tous,

Je suis ici pour exprimer mon mécontentement à l'égard d'Adobe. Pour moi, chaque mise à jour rend leurs logiciels de plus en plus insupportables.

Les panneaux disparaissent sans raison, et lorsqu'on veut revenir aux configurations classiques indispensables, on se retrouve avec des changements totaux qui ne ressemblent à rien. Honnêtement, Adobe devient un véritable désastre. Entre les crashs logiciels, la latence, les bugs, et les nouvelles fonctionnalités complètement inutiles et constamment buguées, l'expérience utilisateur se dégrade de jour en jour, que ce soit sur InDesign, Photoshop, Illustrator ou Acrobat. Heureusement, je n'utilise pas Première Pro et After Effects, sinon mon PC passerait probablement par la fenêtre.

Ce qui est encore plus frustrant, c'est de payer 70€ par mois pour un support qui ne sert à rien et des logiciels de mauvaise qualité. On frôle l'escroquerie. Adobe commence à ressembler à Call of Duty : chaque année une mise à jour, mais toujours autant de problèmes.

Merci de m'avoir lu.

[BobLevine]

If you want help, provide real details on the issue. Start with the full version and build of InDesign, you full operating system version number and the amount of RAM you have.

[defaulty3foz1fo0sc8]

64 Go de RAM, i7 14700k, AMD Radeon 7600 XT, c'est largement suffisant pour faire tourner une suite comme Adobe. Pourtant, même Acrobat met du temps à se lancer, c'est ridicule ! J'en ai parlé avec d'autres collègues graphistes qui ont la même utilisation que moi et rencontrent les mêmes problèmes... Donc, aux "Community Experts" qui ne connaissent pas les vrais soucis liés à vos logiciels mal optimisés, merci de laisser les développeurs s'expliquer, même si je doute qu'ils en soient capables vu qu'ils ne semblent pas bien connaître leurs propres logiciels.

[Robert at ID-Tasker]

@defaulty3foz1fo0sc8

Do you work locally or remotely? 

How many fonts do you have installed? 

What kind of drive(s) do you have - HDD / SSD, SATA / SAS / NVME, SLC / MLC / QLC - how much free space? 

Any external drives? 

What level of user privileges? 

What kind of AntiVirus software? System + 3rd party? 

Do you - actively - use any cloud storage with synchronisation?

Which OS and InDesign versions - full numbers? 

Everything fully updated? 

[rob day]

Hi @defaulty3foz1fo0sc8 , If the regular troubleshooting list @Eugene Tyson  posted has no affect, try restarting your computer in Safe Mode. If that helps then then the problem might be a conflict with some other software or plugin.

[James Gifford—NitroPress]

And, not in any way to dismiss your problems, some great majority of us use ID day in and day out, year after year, without more than occasional and known faults. So most such issues can be resolved.

[defaulty3foz1fo0sc8]

Cela m'étonnerais que nous ayons la même utilisation entre vous est moi... Donc les comparatifs avec les autres utilisateurs je m'en cogne un peux... 

[James Gifford—NitroPress]

I am an extremely heavy user, with ID up most hours of the day, doing complex layouts, large/intensely formatted books and EPUB/Kindle export conversions. About the only major features I don't use often are Data Merge and interactive exports.

You?

[defaulty3foz1fo0sc8]

Je suis imprimeur, donc j'imprime des livres, je réimpose des documents en continu et je vérifie quotidiennement la conformité de nombreux fichiers. Cette année, j'ai déjà pris en charge la mise en page de 40 livres, allant de 150 à 500 pages. J'ai également travaillé sur des pochettes à rabats avec découpe laser, impliquant des zones de coupe complexes. En plus de cela, je m'occupe de retouches photo, de créations de logos, et bien plus encore. Comparer mon travail au tien n'aurait aucun sens, car ce sont des domaines très différents.

Mon coup de gueule porte simplement sur le manque d'optimisation. La communauté propose souvent des "conseils" qui ne sont pas vraiment utiles, alors que ce que j'attends, c'est une réponse de l'équipe Adobe, pas de la communauté.

[rob day]

what I'm waiting for is a response from the Adobe team, not the community

This is a user-to-user forum, it's unlikely you will get any help directly from Adobe here.

[Robert at ID-Tasker]

what I'm waiting for is a response from the Adobe team, not the community

This is a user-to-user forum, it's unlikely you will get any help directly from Adobe here.

By @rob day

Can get a post from @Abhishek Rao - but it still be a request for more info about configuration, version of the software, OS, etc...

[Abhishek Rao]

Hi @defaulty3foz1fo0sc8, 

Thank you for sharing your detailed experience, and I completely understand the frustration you're feeling. It sounds like you’re managing a heavy workflow with high demands, and the performance issues you're encountering are understandably disruptive. I’m sorry you're dealing with this.

To better assist you, could you please provide the full version of InDesign and your OS details? Also, given the nature of your work, I recommend checking if third-party plugins or background processes, like cloud syncing or antivirus software, might be causing conflicts. Running InDesign in Safe Mode or after temporarily disabling some of these processes might help narrow down the issue.

I understand that this functionality is important to you, and I apologize for its unavailability at this time. Would you mind creating a UserVoice for this feature request (https://adobe.ly/47N3f5D) and adding your comments there? Doing this will help us prioritize this request, and you will be notified of any updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thank you,
Abhishek Rao

[Robert at ID-Tasker]

Exactly as predicted 😉 

[James Gifford—NitroPress]

What "optimization" do you find lacking?

[Eugene Tyson]

Report bugs or make a feature request

https://www.adobe.com/products/wishform.html

____

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

___

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

___

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

-----+

Nobody is forcing you update.

And I'd never update and remove a working version.

I'm on 2022 until probably soon move to 2023.

There's an update to 14.5 Sonoma

But not touching it either.

Everything is working fine.

Update not required.

-

As per @BobLevine and @James Gifford—NitroPress 

Need specifics if to help you properly.

It's a user to user forum

If there's a bug then I've provided the link earlier. 

[defaulty3foz1fo0sc8]

Je ne ferai rien. C'est à vous de corriger vos problèmes, pas à moi. Je suis le client, vous me vendez un service assez cher chaque mois, donc c'est à votre équipe de développeurs de se bouger.

[Robert at ID-Tasker]

@defaulty3foz1fo0sc8

We are just regular users like you - trying to help each other.

If you go to a mechanic with your car - you've the same attitude? "Here are the keys, it won't start, figure out yourself what's wrong". 

[Eugene Tyson]

I know - I bought a car and I have to keep paying 70 euro a month to put Gas in it (petrol/diesel) and I also need to keep getting it serviced, and change the tyres, brake pads, clutch, wipers, head lamps. 

It never ends! 

Just like a car - a computer needs regular updating and cleaning and maintenance. 

If I got into the car in the morning and the wipers didn't work, or the radio, or a flat tyre, there are things I can maintain myself - and then there's mechanics I have to go.

InDesign mostly works for a lot of people. 

[defaulty3foz1fo0sc8]

Je ne continuerai pas cette conversation qui n'a plus aucun sens. Je parle de la suite adobe et non de voiture merci.

[Robert at ID-Tasker]

@defaulty3foz1fo0sc8

We are trying to help you - but you need to work with us - you need to provide more information - unfortunately, we are not mind readers.

[defaulty3foz1fo0sc8]

Malheureusement, je n'ai pas le temps de consacrer à la compréhension d'un bug ou à découvrir pourquoi cela ne fonctionne pas. Cela relève du travail des développeurs ou d'autres membres de la communauté qui ont peut-être le temps pour ça. Moi, je suis payé pour faire mon travail de graphiste, pas pour jouer le rôle de développeur ou de débogueur.

[Robert at ID-Tasker]

@defaulty3foz1fo0sc8

I perfectly understand your anger - time is money - unfortunately, it's impossible to diagnose problem without your cooperation.

There are too many variables. 

Yes, sometimes developers can drop the ball by not testing things properly - can happen to ANY company - like the recent worldwide problems thanks to the CrowdStrike. Or when Apple changed things in the initial release of Sonoma and Mac users couldn't use InDesign. 

On the other hand - it's not possible to test EVERY possible hardware AND software configurations. 

In your case, it might be something as simple as switching to a different AntiVirus software or installing older driver - or as bad as reinstalling the whole system...

So you have 4 options: 

1) spend some time trying to diagnose the problem, 

2) keep working on a misbehaving machine, 

3) switch platforms - buy Mac - but there is no guarantee that it will ALWAYS work better, 

4) ditch Adobe and start using completely different software. 

[James Gifford—NitroPress]

All complex tools require deep understanding, especially of their limitations and any actual flaws or bugs in a current setup. I think the idea that anyone, anywhere, in any way can provide you with  some "perfect tool" you can use without this understanding or a commitment to working with the tool as it is, not as you might wish it to be, is faulty.

In any case, you have complained in a dozen iterations without once saying what your actual problems are, other than "a lack of optimization." I suggest that optimization is the intersection of skill, familiarity and understanding... not stomping your foot and throwing a fit because the tool doesn't do what you want with simple clicks of a few buttons.

I suggest you start a dialogue with Adobe Support, as the user to user nature of this forum probably isn't going to be able to help much with your persistent but vague complaints about these undefined faults you are encountering.