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Adobe InDesign CC 2022 keeps crashing when trying to copy-paste

New Here ,
Sep 27, 2022 Sep 27, 2022

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Just purchased an InDesign template from Adobe Express. When attempting to copy-paste items in this template, InDesign immediately crashes. Really unhelpful when trying to (re)design the original layout. Having to restart InDesign every couple of minutes gets quite frustrating. What to do? My InDesign CC is (automatically) updated, so I guess its the template that might be corrupt. Why sell a corrupt template in Adobe Express is the next anwer...hope someone can help me out!

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Bug , Performance

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

 

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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Could be a font issue as well. Are you copying/pasting from and to the same document? Try changing the font of the text and see if it resolves the issue

-Manan

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