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Adobe InDesign keeps crashing

New Here ,
May 20, 2024 May 20, 2024

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Starting on May 16, 2024 my Adobe InDesign keeps crashing when it opens.  No new updates have been installed, I have uninstalled and reinstalled I have uninstalled cleared the preferences and cache and it doesn't matter what file I have opened it continuously crashes after opening a file and trying to click anything within the file.  

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Bug , Performance

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Community Expert ,
May 20, 2024 May 20, 2024

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your versions of InDesign and operating system?

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Community Expert ,
May 20, 2024 May 20, 2024

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Are you sure that you don't have auto-updates ruuning on your computer? Since you say that this all started on a specific day it seems possible that your operating system was updated without you knowing it which could lead to compatibility problems. To check for this on a Mac see: https://support.apple.com/guide/mac-help/software-update-settings-on-mac-mchla7037245/mac#:~:text=To.... To check on a PC: https://www.dell.com/support/kbdoc/en-ng/000194492/how-to-stop-windows-updates-from-downloading-and-....

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Community Expert ,
May 21, 2024 May 21, 2024

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quote

Starting on May 16, 2024 my Adobe InDesign keeps crashing when it opens.  No new updates have been installed, I have uninstalled and reinstalled I have uninstalled cleared the preferences and cache and it doesn't matter what file I have opened it continuously crashes after opening a file and trying to click anything within the file.  


By @Kassidee26687010ln1k

 

If you are on a Mac - and new version of OS or InDesign has been auto-installed - InDesign might have lost its folder access priviledges.

 

Please check this thread:

https://community.adobe.com/t5/indesign-discussions/pl%C3%B6tzlich-fehlermeldung-beim-lesen-von-verk...

 

You can also try CC Cleaner tool:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

 

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Adobe Employee ,
May 29, 2024 May 29, 2024

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Hi @Kassidee26687010ln1k,

We would like to follow up on your issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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