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Adobe Indesign Nor Working AT ALL

New Here ,
May 02, 2021 May 02, 2021

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It's been hours i'm fighting with adobe indesign not working well since this morning! Now since 2 hours i can't even open my files in indesign at all it says it has been correpted or it can't be found. I have Installe and uninstal severals times now and still have no solutions. Even online it says the document can't be repared online. I have an exam in 1 month and because of this how am i able to pass my exames now? I haven't even finish my work on it that i started since 1 month ago i don't have anymore time to start all over on another application. I need help Adobe Please! Thank you!

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Adobe Community Professional ,
May 02, 2021 May 02, 2021

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If all was working fine until this morning, and InDesign has suddenly started acting erratically, then start by working through this post:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

If a file is corrupt, then work your way through this post:

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

~Barb 

 

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New Here ,
May 03, 2021 May 03, 2021

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I have tried both and still not working...

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LEGEND ,
May 03, 2021 May 03, 2021

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If files have become corrupt, your computer disk may be about to fail. Or you may have a malware attack. You may have big problems. In the mean time, I am sure you have backups of these important files, make sure to keep them safe, and DON'T connect the backup drive to this computer in case of malware.

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New Here ,
May 03, 2021 May 03, 2021

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i tried to see if i had some malware i even tried to remove but still it's not working idk what to do...

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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i tried to see if i had some malware i even tried to remove but still it's not working idk what to do...

 

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So you ran a malware scan? I'm not clear if it found something and couldn't remove it or if you couldn't remove the anti-malware app.

 

Are you Mac or Windows? Was there a recent OS update? What OS exactly and what version on InDesign, exactly? Please look up the version numbers and not just reply with "the latest".

 

~Barb 

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New Here ,
May 03, 2021 May 03, 2021

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sorry i agree i wasn't very clear. Yes i tried to scan my compiuter and my usb key to see if i had some malware but couldn't found nothing. I'm on Windos 10 and the last version i have is the 16.1. I also tried to see if other version it would work and it didn't change at all

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