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Adobe InDesign PDF Export Issue When Sending To Recipient

Community Beginner ,
Jul 12, 2023 Jul 12, 2023

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I've been having a few issues with exported PDFs from In Design in the last few weeks.

The errors only occur when the recipient tries to open the file when sent over email. I switched email clients and even bought a new computer - thinking one of these factors was the issue but I was wrong.

 

Issues:

- When an exported InDesign document is exported to PDF emailed, the recipient gets an error that the file is corrupted. When i upload the file to We Transfer, it opens without issue.

- When I email a PDF exported from Indesign to a client which contains images, on some occasions some of the images drop out/disappear. However, the photos appear as they should in the file i sent

 

My InDesign and Adobe apps are both up to date. Google doesnt seem to have a solution, so i am seeking some help for this bug.

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Community Expert ,
Jul 13, 2023 Jul 13, 2023

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[MOVED TO THE INDESIGN DISCUSSIONS]

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Participant ,
Jul 13, 2023 Jul 13, 2023

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Since it works fine when using WeTransfer the problem has to be in your e-mail client. As a rule of thumb: try not to drag and drop the file in your client but to use a import prompt depending on the software you are using.

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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That's what i thought too. But I've used two different email clients since the issue started a few months ago and the problem still persists. So it is not the email client.

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Participant ,
Jul 13, 2023 Jul 13, 2023

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Which different e-mail clients did you use?

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Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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LATEST

AirMail

Mac Mail

Spark Mail

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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I also wish to add that it doesnt happen with every PDF I send either.

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Community Expert ,
Jul 13, 2023 Jul 13, 2023

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Which PDF viewer does your client use?

 

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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AirMail

Mac Mail

Spark Mail

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Community Expert ,
Jul 13, 2023 Jul 13, 2023

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None of them is a dedicated or valid PDF viewer. Only Adobe Acrobat can show and handle any kind of PDF flair correctly.

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Community Beginner ,
Jul 13, 2023 Jul 13, 2023

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I responded incorrectly to your question. My response was for the question above.

i do not know what PDF viewer the clients use. They are numerous.

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