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Adobe Programs (InDesign) not working after migration to new laptop

New Here ,
Oct 07, 2022 Oct 07, 2022

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I can open the files but I cannot safe them or create new files. The error message "file is damaged" pops up. It does not help if I open a copy of the file or something else. I guess it has something to do with the migration process? Can somebody help me out please? Thank you!

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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  1. What OS is the old, what OS has the new computer?
  2. How did you install the application? Via transfer from a backup or old computer or via installation from the CC desktop app?
  3. Where are your files saved? Remot server? Cloud? Local?

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Migration does not work often. This is what I would suggest

  • Remove all Adobe programs using the Creative Cloud Cleaner Tool
  • Restart your computer
  • Now install Creative Cloud Desktop application and the use that to install whatever application you need

Hoepfully the above steps will resolve the issues for you

-Manan

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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Migration should NEVER be done with Adobe Applications. It will cuse problems in many ways. 

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