• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Renewal Subscription Adobe CC2018

New Here ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

I am using Adobe CC 2018 (Indesign, Photoshop, Illustrator) so far so good. I cannot update the version because i got a lot of plugin need to use Adobe CC 2018 version. After i buy a Subscription license. I cannot not use login Adobe CC 2018 again. There are difference between new subscription and old subscription. What should i do?

TOPICS
Activation billing and install

Views

189

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

If you have 2018 installed on your computer, the renewal of the subscription doesn't affect installed applications. But if you have also updated your system you will be out of luck. But this is not about your subscription, it is because of your OS. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2023 Nov 21, 2023

Copy link to clipboard

Copied

No. Thats not true. I still can use old subscription without any problem when using Adobe CC 2018. But when i logged in to new subscription. Adobe CC 2018 prompt me i don't have license, i need to use trial version for 7 days.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 22, 2023 Nov 22, 2023

Copy link to clipboard

Copied

Nobody here can help you with this. Why did you get a second subscription instead of renewing the old one?

 

You're going to need to contact Adobe Support directly for assistance in combining the two accounts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2023 Nov 22, 2023

Copy link to clipboard

Copied

Are you confirm that new subscription and renew old subscription are different in use?  Adobe Support just tell me there are no diffference between them.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 22, 2023 Nov 22, 2023

Copy link to clipboard

Copied

Why did you need a new subscription in the first place? Are you signing in with the same Adobe ID? What operating system are you using? On a Mac using the latest OS only supports the most recent vesrions of Creative Cloud (which does not include CC 2018). The latest Mac OS, Sonoma, actually is not even compatible with most of the current Creative Cloud apps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2023 Nov 22, 2023

Copy link to clipboard

Copied

I need a new subscription for other user using Adobe CC 2018. Of course i use a new Adobe ID. I use old subscription ID can use Adobe CC 2018. But my new subscription ID cannot use Adobe CC 2018 show trial version.

I am using Windows 10. There is different between old subscription and new subscription. I dont know what to do now?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2023 Nov 22, 2023

Copy link to clipboard

Copied

Moreover, i contact Adobe CS help. They just said there are no difference between old subscription and new subscription. They just turn me down and said they don't responsible for any issue on Adobe CC 2018 any longer. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 23, 2023 Nov 23, 2023

Copy link to clipboard

Copied

This makes no sense at all. You still haven't explained WHY you need two subscriptions.

 

A CC subscription covers all applications. And again, nobody here can help you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 23, 2023 Nov 23, 2023

Copy link to clipboard

Copied

LATEST

I got 2 users need 2 subscription. Does it make sense?

A new CC subscription do not cover Adobe CC 2018 applications. I ask Adobe CS to help, then they ask me to go to community. I go to community, then the community expert said nobody in community can help me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines