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After indesign crash, file won't open, recovery fails

New Here ,
Sep 14, 2021 Sep 14, 2021

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Hi community, I have a 94 page indesign file (latest version 2021 16.4, OSX Catalina) that crashed indd and I can't clear the 'recovery request' dialogue box when I try to open the file, whatever option I choose (recover, no) indesign tries to open the file, freezes and crashes. I have tried leaving it for up to an hour, no joy. I've restarted, and reinstalled indesign.

 

There is data in the file, and I don't get a corrupt/error message.

Indesign also having trouble on start up - crashes on 'start up panels'

Can anyone help? Thank you ! — Emma

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Bug, Performance

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Adobe Community Professional , Sep 14, 2021 Sep 14, 2021
No - it just opened for me - took a few minutes. But I was able to resave it as an IDML. Glad it worked.

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Can you see if the attached works for you?

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Yes ! Thank you so much ! I was able to open the file and resave it - I can see I have only lost a page of data (which is now blank) but that is an easy fix. Thank you - were you able to figure out what the issue was? - Emma

 

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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No - it just opened for me - took a few minutes. But I was able to resave it as an IDML.

 

Glad it worked.

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