After playing a video in the Interactive PDF, the video window remains on all following slides

[annalena-do]

Dear community,

maybe one of you can help me...
I packed a video into an interactive PDF and then exported it.
Despite the lack of controls, the video plays smoothly, but once it's done and I click on to the next page, the video window stays and covers up all coming pages.

Unfortunately I can't find the error and would be very grateful for help. If you have any further questions, please feel free to write me.

Thank you in advance,
Anna-Lena

[Michael Bullo]

Perhaps the issue is with the player and not the PDF. What PDF viewer are you using? Have you tried another viewer?

[annalena-do]

I currently use the Adobe Pro DC Reader with which causes the problem. I also tried to use the Preview one from Apple, but with this one the video won't even start to play.

Until now, I haven't tried any other ones. Are there any you would recommend?

[Michael Bullo]

I agree with what @Derek Cross  and @BobLevine have already said. There are countless PDF viewers out there and many of them only support a fraction of what an interactive PDF is capable of doing. To compound the problem, the features that are supported are not consistent across all of the viewers. Your safest bet is to avoid interactive PDFs altogether.

If you are sharing PDFs amongst a small group of known people you might want to use one of the Adobe options...
- Acrobat Pro (Paid)
- Adobe Reader (Free)
The exact name of these two products keeps changing over the years. I also appreciate that you already seem to be having problems with Reader.
https://get.adobe.com/reader/

[Blackbird508]

This doesn't even work with Adobe's own tools. I have the latest versions of Acrobat Pro and Reader on Win11 and MacOS. It is impossible to create a pdf with embedded media content that works - even on the same tool/OS/machine that it was created with. You can add the media, but getting it to play correctly is another story.

[Derek Cross]

You can't play video and so on in a PDF because Flash has been dropped by Apple, you can hardly blame Adobe for that.

[BobLevine]

While it certainly created most of the issue, the dropping of Flash is not the reason for this. The reason is that the whole format just sucks. You can get it to work with an MP4 file but it's simply not worth the effort as most readers don't support it.

[Derek Cross]

You can't include a video in an Interactive PDF for distribution successfully, instead use a hyperlink to a YouTube or similar website. Alternatively use FXL ePub or InDesign's Publish Online feature.

[BobLevine]

My standard advice stands. Do not even attempt to use mulitmedia in a PDF. It way too unreliable and won't work at all in many third party PDF readers.

[Marika5E25]

Mine is doing this too. Would love to hear if there is a solution as well.

[anaa69160817]

Possible solution:

Right click > Properties > "Disable when: The page containing the content is closed"

It worked for me.

[Daniel2722981265zd]

Absolutely worked! Thank you so much because the base embed video settings are absolutely unintuitive and awful. 

[nicm45894858]

hey there - whereabouts are you right clicking to get this box? I have the same problem but can;t see this option! Thanks in advance!

[Derek Cross]

It's best to stick to a link in your Interactive PDF to something like a YouTube video or similar.