After playing a video in the Interactive PDF, the video window remains on all following slides

[annalena-do]

Dear community,

maybe one of you can help me...
I packed a video into an interactive PDF and then exported it.
Despite the lack of controls, the video plays smoothly, but once it's done and I click on to the next page, the video window stays and covers up all coming pages.

Unfortunately I can't find the error and would be very grateful for help. If you have any further questions, please feel free to write me.

Thank you in advance,
Anna-Lena

[Michael Bullo]

Perhaps the issue is with the player and not the PDF. What PDF viewer are you using? Have you tried another viewer?

[annalena-do]

I currently use the Adobe Pro DC Reader with which causes the problem. I also tried to use the Preview one from Apple, but with this one the video won't even start to play.

Until now, I haven't tried any other ones. Are there any you would recommend?

[Michael Bullo]

I agree with what @Derek Cross  and @BobLevine have already said. There are countless PDF viewers out there and many of them only support a fraction of what an interactive PDF is capable of doing. To compound the problem, the features that are supported are not consistent across all of the viewers. Your safest bet is to avoid interactive PDFs altogether.

If you are sharing PDFs amongst a small group of known people you might want to use one of the Adobe options...
- Acrobat Pro (Paid)
- Adobe Reader (Free)
The exact name of these two products keeps changing over the years. I also appreciate that you already seem to be having problems with Reader.
https://get.adobe.com/reader/

[Derek Cross]

You can't include a video in an Interactive PDF for distribution successfully, instead use a hyperlink to a YouTube or similar website. Alternatively use FXL ePub or InDesign's Publish Online feature.

[BobLevine]

My standard advice stands. Do not even attempt to use mulitmedia in a PDF. It way too unreliable and won't work at all in many third party PDF readers.