Copy link to clipboard
Copied
I just recently updated Indesign to 16.3.2. Now every file that I open and try to save gets an error message of "InDesign in unable to save this file. We tried, but it appears to be damaged." However, the file is actually saved. I am currently running MAC Mojave 10.14.3. Not sure where the problem is but it's very annoying.
{Renamed by MOD}
Copy link to clipboard
Copied
Hi there,
Sorry to hear about this. Could you please share a few more details like:
Also, you may try re-installing the InDesign by uninstalling it using the Creative Cloud Cleaner tool first and then install it from Creative Cloud again and let us know how it goes.
Thanks & Regards,
Anshul Saini
Copy link to clipboard
Copied
Hi Jerry,
Sorry to hear about your experience. We have launched Adobe InDesign 16.4 recently with multiple bug fixes and performance improvement.
Please update your app to the latest version. Let us know if you still have any issues. We'll be happy to help.
Regards,
Ashutosh
Copy link to clipboard
Copied
I have been told by my IT guy that the problem is the fact that I have an Intel chip and not an M1. I uninstalled InDesign and went back a version. I have not had the problem since. So I am guessing, that was the problem. It's strange because I do not have the same issue with the latest version of InDesign. If the problem with InDesign is because of the M1 chip, will there be some kind of fix for those of us with Intel chips?
Sincerely,
Rene
Copy link to clipboard
Copied
I'm having the same issue.
InDesign 16.4
macOS 10.15.7
Intel-based 27" iMac
Reverting back to InDesign 16.3.2 seemed to work for now.