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Aktivierung Indesign CS6

New Here ,
Jun 28, 2021 Jun 28, 2021

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Hallo, ich musste meinen iMac neu aufsetzen und habe meine CS6 Suite neu installiert.

Nun kann ich diese nicht mehr aktivieren da angeblich keine Internetverbindung da ist.

Bei der Offline-Aktivierung benötigt man einen Anforderungscode, aber wo bekomme ich den her?

Damit ich die letzten Updates einspielen kann benötige ich zwingend eine Aktivierung.

LG Andreas

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Nobody here can help you. You'll need to contact Adobe directly.

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Hi Bob,

i have tried that without succes. There i was told i should try the forum. Thank you for the information.

 

 

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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They never should have sent you here. Activations must be handled by customer support.

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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Hallo Herr Fecke,

die Aktivierung zurücksetzen kann ausschließlich der Adobe-Support.

Siehe hier:

https://community.adobe.com/t5/download-install/activation-support-to-adjust-your-activation-count/m...

 

Verlange die Eskalation des Falls zu einer höheren Zuständigkeitsstufe.

Was hilft: Immer höflich, aber bestimmt bleiben…

 

Gruß,
Uwe Laubender

( ACP )

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