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All keyboard shortcuts disappeared in InDesign 2023

New Here ,
Nov 08, 2022 Nov 08, 2022

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I am running MacOS Monterrey 12.5

With the latest update of InDesign 2023, I lost all keyboard shortcuts and the functions of some keys in the keyboard, like the "delete" key. All other Adobe applications that have been updated seem to be running well.

Any help will be greatly appreciated.

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Bug , Performance

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correct answers 1 Correct answer

Community Expert , Nov 08, 2022 Nov 08, 2022

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

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Reinstalling rarely fixes everything - you can do a

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Thanks, Eugene. Please clarify, for a Mac user, the keys to delete the InDesign preferences are Shift-Control-Command?

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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  • Mac OS: Shift+Control+Option+Command

 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Deleting the InDesign prefernces seemed to have worked. Just one detail. Mac keyboards do not have an Alt key.

The keeys that need to be held down while InDesign is starting are Shift-Control-Option-Command.

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