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All of a Sudden Can't Access "Character Window" to change a font, leading or kerning

Explorer ,
May 04, 2023 May 04, 2023

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Running InDesign 18.2.1

Mac OS Ventura 13.2.1

I haven't updated anything and it was working fine earlier today. Then I went back into InDesign and All of a Sudden Can't Access "Character Window" to change a font, leading or kerning. Please see screenshot below which shows no ability to anything in the "Character Window". I have restarted both InDesign and my Mac and still same issue. Please help...

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How to , Type

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correct answers 1 Correct answer

Community Expert , May 04, 2023 May 04, 2023

If resetting preferences doesn't work you may need to uninstall/reinstall with Adobe CC Cleaner tool.

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Community Expert ,
May 04, 2023 May 04, 2023

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Maybe try resetting preferences:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo... 

 

ID-Tasker - most powerful tool ever created for InDesign

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Community Expert ,
May 04, 2023 May 04, 2023

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If resetting preferences doesn't work you may need to uninstall/reinstall with Adobe CC Cleaner tool.

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Explorer ,
May 08, 2023 May 08, 2023

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Thank you that worked

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Community Expert ,
May 05, 2023 May 05, 2023

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Are you sure? It looks like you can scroll down in your properties panel and the character panel should be there under the appearance section. I can see th scroll bar... 


Melissa Piccone | Adobe Trainer | Pluralsight Author | Fine Artist

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Community Expert ,
May 05, 2023 May 05, 2023

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Hi @LisaLa:

 

FWIW, I'm on the same versions (InDesign 18.2.1/Mac OS Ventura 13.2.1) and this morning I was suddenly unable to use keyboard shortcuts or more critically, press Delete to edit a typo. Like you, I restarted InDesign and then I restarted my Mac to no avail. I ended up having to reset my preferences, as advised. That took care of it. I'm a longtime InDesign user, and regularly reset preferences before I teach an InDesign class, so this took me by surprise because normally it takes a while to develop corrupt preferences.

 

~Barb

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