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ANALYTICS not loading past 30 days!!

Explorer ,
Jan 29, 2023 Jan 29, 2023

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Dear Adobe,

 

Please please please take this error seriously.

 

The analytics (in the Publish online dashboard) still arent't loading anything anything past 30 days (it has been 5 months now.....) . This is a critical feature for my business. Ever since the problem occured (August 2022!) there have been several new InDesign releases but none work.

 

I have the latest version of InDesign, have published new files and even for a published 1 page file it does not load past 30 days.

 

 

Please please please tell me what I can do. This is my fourth post about it and there are numerous posts from other people as well. I am not the only one with this issue.

 

Thank you in advance,

 

Helen.

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correct answers 1 Correct answer

Community Expert , Jan 29, 2023 Jan 29, 2023

This is not a direct line to Adobe Support. I suggest contacting them directly if you need help with this. Nobody here is going to be able to help.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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This is not a direct line to Adobe Support. I suggest contacting them directly if you need help with this. Nobody here is going to be able to help.

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