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Big problems with InDesign since update to 16.2.1

New Here ,
May 18, 2021 May 18, 2021

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Hi, I've been having big problems since the update at the end of last week. All documents, whether old or newly created, cannot be saved and want to be repaired. After the repair, the changes are of course not saved and the error occurs regularly again. See screenshots in the attachment. I can hardly work. Can anyone help me? Unfortunately, the email address Adobe gives for problems of this kind does not work.

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Bug, Performance, Sync and storage

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New Here ,
May 18, 2021 May 18, 2021

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Sorry, Here are the screenshots again

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New Here ,
Jun 12, 2021 Jun 12, 2021

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Thank you Uwe!

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New Here ,
May 18, 2021 May 18, 2021

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And again, hopefully visible now.

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Community Beginner ,
May 24, 2021 May 24, 2021

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Hi. I encounter the same problem. Did you find a solution?

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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What operating system are you using? Have you tried trashing preferences? I've found that fresh preferences after an upgrade will make sure that any difference in coding between the old and new versions aren't an issue. Hopefully resetting the program to its defaults will fix the issue.

To trash preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Community Beginner ,
May 24, 2021 May 24, 2021

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I've urgent works to finish so I reverted back to 16.1, which works fine for me. After that, I will update InDesign and see what happen. I will follow your guidelines. Thanks for that.

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New Here ,
May 24, 2021 May 24, 2021

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Hi Bill and hsoulard,

Thank you! I got help from Adobe Support with these instructions, which worked for me (I believe it is a similar approach). 

https://helpx.adobe.com/de/indesign/kb/indesign-preferences-support-file-locations.html

Have a nice day!

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New Here ,
Jun 11, 2021 Jun 11, 2021

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So, to be clear, all you did was delete the files below? Or were there additional steps?

 

Windows 10

The data folder for general application preferences:

  • % USERPROFILE% \ AppData \ Roaming \ Adobe \ InDesign \

The data folder for locally cached data:

  • % USERPROFILE% \ AppData \ Local \ Adobe \ InDesign \

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Hi Jennie,

the English version of the support page is this:

https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html

 

The OP is working on Mac OS.

Let's hope that you solve your issues on Windows 10 as well.

Before removing preferences and caches:

 

Quit InDesign.

Do a backup of the cache and preferences folders.

Then remove cache and preference folders.

Restart your machine and InDesign.

 

Note: To get the folders mentioned in this HelpX article you have to see invisble files and folders in your file system.

Folder AppData in your user folder is not visible on Windows 10 by default.

 

Further things to read:

https://helpx.adobe.com/indesign/using/setting-preferences.html

 

Gruß,
Uwe Laubender

( ACP )

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Thank you, we tried that for my user that's having issues but it did not resolve it for her.

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Thanks for the guidelines. For now, I'm staying with 16.1 until I've time to test theses solutions, without any impact on my work 🙂

 

Hervé.

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Hi Jennie,

then I would uninstall InDesign and install InDesign from scratch.

To do that first run the Creative Cloud Cleaner tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

And do not migrate preferences from older installations of previous versions of InDesign if there are any.

I never migrate preferences or settings and never had issues like you described.

 

Regards,
Uwe Laubender

( ACP )

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