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Black bar on screen bottom; blocking view.

New Here ,
Dec 02, 2017 Dec 02, 2017

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I have a black bar appear at the bottom of my screen after opening InDesign.

It doesn't move, regardless of what I do with the working window. It doesn't change when I change or reset workspaces. It blocks anything behind it.

Here's a screenshot.

Screen Shot 2017-12-02 at 9.56.08 AM.png

Any thoughts?

Tech Specs:

Mac Pro (early 2009)

2 x 2.26 GHz Quad-Core

16 GB RAM

Mac OS 10.11.6 (El Capitan)

Running Adobe InDesign CC 13.0.1

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correct answers 1 Correct answer

Community Expert , Dec 02, 2017 Dec 02, 2017

In case it is not the GPU:

Is it still there when you Quit and Re-launch?

What if you reboot your computer?

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Community Expert ,
Dec 02, 2017 Dec 02, 2017

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Does it stay there if you maximize it?

Does that machine support GPU performance? If so, turn it off in your InDesign preferences.

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Community Expert ,
Dec 02, 2017 Dec 02, 2017

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In case it is not the GPU:

Is it still there when you Quit and Re-launch?

What if you reboot your computer?

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Community Expert ,
Dec 02, 2017 Dec 02, 2017

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And if it’s none of those things, it may be time to trash your preferences.

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New Here ,
Dec 02, 2017 Dec 02, 2017

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Just for the record: GPU performance not supported.

Closing and restarting seems to have fixed it, but will keep trashing preferences in back pocket in case it returns.

thanks!

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Community Expert ,
Dec 02, 2017 Dec 02, 2017

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I'm so glad you are fixed for now--please report again if it comes back.

Best,

Jane

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New Here ,
Aug 15, 2021 Aug 15, 2021

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I'm having the same issue. I shut down the computer and opened InDesign again and it is still showing up.

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New Here ,
Sep 24, 2021 Sep 24, 2021

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I have the same issue. It goes away when I relauch InDesign, but inevitable comes back. Only shows in InDesign.

 

 

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LEGEND ,
Oct 03, 2021 Oct 03, 2021

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Hi there,

 

Sorry to hear about your experience. What happens if you disable the GPU Performance under Preferences(on Mac only)?

I'd recommend following steps suggested on this community post & let us know if they help.

 

Regards,

Ashutosh

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New Here ,
Nov 01, 2022 Nov 01, 2022

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Come on.  Give me a real solution rather than connecting me with a thread of complaints.

How do I get rid of this black bar?

 

 

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New Here ,
Mar 12, 2023 Mar 12, 2023

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LATEST

The issue pointed out by Juicy Designs Creative is about a banner that explains the changes in the agreement with Pantone colors' company. I closed it many times without being able to make it go away, because, you know, adobe.

Then I upgraded to a new version of the program, now the black bar took its place. Again, because, you know, adobe.

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