Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


BUG QRCODE caracter special

New Here ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

Hi, I'm having a problem in generating the QRcode, in the business card option with special character. These characters are not read correctly on apple devices. How can I solve this problem? TKs Anderson

TOPICS
Bug, Type

Views

60

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Aug 27, 2021 Aug 27, 2021
Example: André in version 2.1 - Stay And √.. in version 3.0 - It is spelled correctly André By @Limaanderson
Because the error is with an accented character, maybe this is a Unicode issue. The font might not be Unicode/OpenType and therefore is not able to correctly represent the  é. Or version 2.1 doesn't recognize the Unicode é, and version 3.0 does. Check your font's properties and see if the words OpenType or Unicode or both appear anywhere in its description.

Likes

Translate

Translate
LEGEND ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

Which special character? Please be exact and detailed. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

Have you reached out to apple on this?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

People...

I'm a beginner...

What I can say is that when I generate for example on the website QRCode Monkey in version 2.1 presents a problem in the special character. When I generate in version 3.0 I don't have a problem with accents.

 

Example: André

 

in version 2.1 - Stay And √..

 

in version 3.0 - It is spelled correctly André

 

In Indesign (version 14.4x64) QRcode Generator

presents the same problem.

 

Help! Please!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

The bug presents in Indesign for mac and for windows.

Limaanderson_0-1630093802333.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

quote

Example: André

in version 2.1 - Stay And √..

in version 3.0 - It is spelled correctly André


By @Limaanderson

 

Because the error is with an accented character, maybe this is a Unicode issue.

  • The font might not be Unicode/OpenType and therefore is not able to correctly represent the  é.
  • Or version 2.1 doesn't recognize the Unicode é, and version 3.0 does.

 

Check your font's properties and see if the words OpenType or Unicode or both appear anywhere in its description.

 

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

People,

 is it possible in indesign to choose version 3.0 to generate the QRcode?

See the image that indesign generates in version 2.1.

Is there an update for indesign to generate version 3.0?

Limaanderson_1-1630099787878.png

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 29, 2021 Aug 29, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about your experience. I agree with @Bevi Chagnon - PubCom on this. In addition to that, you may find more information about managing QR Codes in this help article. Hope it helps.
I'd request you to upvote & add your comments on this InDesign UserVoice post related to upgrading the version of QR Code version. The product team might look into it in upcoming releases.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines