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Can not create a new document

New Here ,
Jul 31, 2021 Jul 31, 2021

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I installed the latest version of Indesign on my mac. The dialog box comes up so I can set size, margins, bleed, and slug.  When I hit CREATE, NOTHING happens. No new windows comes up with my document.

Anything that can help this? Or should I try and older version of InDesign?

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Bug, How to

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correct answers 2 Correct answers

Adobe Community Professional , Jul 31, 2021 Jul 31, 2021
Press Control + Command + F.

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Adobe Community Professional , Jul 31, 2021 Jul 31, 2021
Which version of the Mac OS? How much RAM and spare hard disk capacity do you have? Have you tried resetting your InDesign preferences? If you have the correct system specs and resetting the preferences doesn't help, I suggest you uninstall and reinstall InDesign. If the problem continues use the Adobe Cleaner Tool to uninstall InDesign before reinstalling it: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Press Control + Command + F.

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Are you on a Mac or PC?

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Which version of the Mac OS?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting your InDesign preferences?

If you have the correct system specs and resetting the preferences doesn't help, I suggest you uninstall and reinstall InDesign. If the problem continues use the Adobe Cleaner Tool to uninstall InDesign before reinstalling it: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Adobe Employee ,
Sep 04, 2021 Sep 04, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved by now.

If you still have issues, in addition to the suggestions given earlier, please try following the troubleshooting steps given on this community post.

 

Hope it helps.

 

Regards,

Ashutosh

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