Can't change colors from the swatch panel

[sarahm23500858]

For some reason, I cannot change the color of text or objects in InDesign CC. The options are not grayed out but when you select a different color, it goes right back to the previous color without change. I am running Mojave 10.14.2 on my Mac with the other CC Adobe apps. I’ve tried changing colors in all kinds of files (both new and old) and still cannot make any kind of changes to the swatches. All I can do is to create a new color whenever I need to colorize something. I can't even make adjustments to these colors I create either. Once the color has been set, there's nothing you can do but create yet another color.

I found a post about this issue but the suggestion to dump the preferences doesn't seem to help--both manually and automatically. I also tried uninstalling the app and then re-installing it from the Cloud. But that doesn't seem to matter either. Please help. This is extremely frustrating!

[Rishabh_Tiwari]

Hi @Matthew32736743eo88,

I am so sorry for the delay in response. Are you still experiencing the issue? If yes, please share a small video of the issue along with the version of InDesign, we'll try our best to assist.

Thanks

Rishabh

[NOcreationsBE]

Yes, it has been a while since the last time I experienced it, but recently ( about a week ago) it happened again. I could not change the color of a selected object until I changed it to black or white and after that, I could change it to the desired color. It does not happen all the time, even within the same document, so it is hard to tell what triggers this problem.

[10001252827536819qecs]

I have the exactly the same issue, it makes me going crazy ! I also have a big selection problem. When I just click on something to select it, it takes time and then the selected object is shifted away the app becomes impossible to use... My config: Model Name: MacBook Pro Model Identifier: MacBookPro18,3 Model Number: Z15H0004KD/A Chip: Apple M1 Pro Total Number of Cores: 10 (8 performance and 2 efficiency) Memory: 16 GB System Firmware Version: 10151.1.1 OS Loader Version: 8422.121.1 OS: Ventura 13.4.1

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. Can you please share a small video of the workflow and steps to reproduce the issue? We'll also need the version of InDesign. We'll try our best to assist you.

Thanks

Rishabh

[10001252827536819qecs]

Thanks for your help, her eis a video showing the two issues.

[10001252827536819qecs]

I'm using InDesign 19.3

[Rishabh_Tiwari]

Thank you for sharing the video. I tested this on macOS Sonoma and the latest InDesign version and it's working. Please update the OS as suggested by Bob and let us know if that solves the issue or if you need further assistance.

Thanks

Rishabh

[10001252827536819qecs]

Thanks for your quick answer. After investigating internaly it is a problem with a third party, not the OS.
When I start my computer in safe mode the problem does not appear.
The problem is due to 'Digital Guardian' software... I need now to contact their support to see how to solve that issue.
Thanks again for your support.

[BobLevine]

Update Ventura before you do anything else. There were a host of issues Apple fixed after 13.4.