Can't get InDesign to open after having upgraded to OS Sonoma

[caroline6505]

I've got an IMac Retina 5k 27" 2019 model. After experiencing some issues with InDesign, thought I'd done my homework by ensuring that all my software was up-to-date – I updated the OS to Sonoma and that's made things much worse. On the occasions when I can open InDesign, even the simplest tasks are taking hours and near-impossible – it's just so unstable. So, really unsure what to do? Any advice would be much appreciated.

[Mike Witherell]

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

[caroline6505]

Thanks this is helpful.

[BobLevine]

What version of InDesign? What full version of Sonoma? How much RAM?

[caroline6505]

I'm running latest OS and InDesign. Initially, hadnt considered the RAM. I've increased to 32. InDesign is fully functioning, but i now have the yellow screen of death. Ive reset the PRAM, but same. Any ideas?

[leo.r]

I'm running latest OS and InDesign. Initially, hadnt considered the RAM. I've increased to 32. InDesign is fully functioning, but i now have the yellow screen of death.

By @caroline6505

In addition to other suggestions, try to create a new user account in System Settings > Users & Groups and work from there. Will it make a difference?

Also, what is "the yellow screen of death"? I don't think I've ever encountered one.

[Steve Werner]

The current version of Sonoma is 14.5. Make sure you're updated.

Also, after doing a major InDesign update, you often need to restore your InDesign preferences and caches. Here's how:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[caroline6505]

Thanks really helpful. Went through it but now have yellow screen.

[Eugene Tyson · Accepted solution]

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html