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Can't publish interactive pdf?

Participant ,
Jan 29, 2025 Jan 29, 2025

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I want to publish my interactive pdf file online, but i get this error message everytime when i do so, anyone know how i can fix it?

burgerqing_1-1738177933416.png

 

burgerqing_0-1738177920276.png

 

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Bug , How to , Publish online

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correct answers 2 Correct answers

Community Expert , Jan 29, 2025 Jan 29, 2025

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Participant , Feb 01, 2025 Feb 01, 2025

Thank you so much! i think i figured it out, once i turned off company firewall it started working!!! thank you so much!

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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Try logging out of Creative Cloud website

Log out of your Creative Cloud Desktop

In inDesign go to Help>Log out

 

Reboot (I don't know why but seems to help)

Then log back in online

Log back in desktop app
Open indesign and ensure you got Help> and ensure you're logged in

 

Does it work now?

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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quote

I want to publish my interactive pdf file online

By @burgerqing

 

Just to make sure you don't have this terminology mixed up: you're not publishing an "interactive PDF"; Publish Online creates an online version of your InDesign document, which has nothing to do with PDF.

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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@burgerqing

 

Try making some space on your account. 

 

Remove some old published files. 

 

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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Participant ,
Feb 01, 2025 Feb 01, 2025

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Thank you so much! i think i figured it out, once i turned off company firewall it started working!!! thank you so much!

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