Can't Type $ @ or ! in InDesign 19.0 (2024)

[mlyvnps]

Since installing the newest version of indesign (19.0 or 2024) I'm unable to type the following characters: $ @ or ! When I try to type shift+4 to create the $ character within a text box, it engages a keyboard shortcut that changes the text styles (font/color/size). So far, I'm unable to find the source of these shortcuts to remove it. This is incredibly infuriating. Can anyone please help??

[Eugene Tyson · Accepted solution]

What's the OS? 

Could be third party app overriding the shortcuts - I find this on Mac OS only and Windows can be fine.

I've only experienced it on Mac OS.

Start in Safe Mode on the Mac and launch indesign - see if it persists.

If it does then it's a third party app overriding the keyboard.

You're not the first to notice the Shift key not working. There have been other reports.

Personally - I'd revert back to a previous version if the rest of the post fails for you.

Rollback to a previous InDeisgn version unitl fixes for 19.0 are available.

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

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Other potential fixes

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Report bugs 
https://www.adobe.com/products/wishform.html

[mlyvnps]

Working in windows. The preferences reset on launching indesign seems to have fixed the problem. Thank you for your help.