Can't use Keyboard Shortcut right after opening indd files

Report · Jun 12, 2023

Hello, I've been having problem where I couldn't use any Keyboard Shortcut right after I open any InDesign file. This is happening to all kind of shortcuts built in or created by me. Changing the Default set shortcut or Custom set is also doesn't help.

The solution I have found is either I click anywhere outside the InDesign window and click back the InDesign then the Keyboard shortcut is work again. Or simply pressing ALT+TAB twice or SHIFT+ALT+TAB if I have multiple program running. Pressing windows button and then press the windows also works. The idea is to go out from InDesign and back to InDesign again so I can use any shortcut again while the file still open.

If I close the file and open another file then I have to ALT+TAB ALT+TAB again in order to use the shortcut. Seems like simple solution but it frustate me as it wasn't like this before.

I am using the latest InDesign 18.3 and latest CC. My keyboard and mouse is regular wired one without macro whatsoever. I encountered the same issue in two different PC already. Please see this video to give you better understanding.

Any kind of help is greatly appreciated. Thank you very much.

Report · Jun 12, 2023

Hi @s29209617oyw5 ,

Sorry to hear about the trouble. Thank you for sharing the detailed description and the video. One possible cause of such issues is conflicting applications, so would you mind rebooting the computer and only launching InDesign and checking if you can reproduce the problem?

Thanks

Rishabh

Report · Jun 12, 2023

Thank you for the respond. I have tried your suggestion before and the same issue still persist. Restart the PC and first thing I do was open only InDesign, no other program. But still no shortcuts are working.

Report · Jul 04, 2023

Just a slight update regarding the issue. Today I just uninstall and reinstall the InDesign to the latest version 18.4. CC is also updated to latest 5.11.0.22.1.

I restart the PC and only opened InDesign application but the issue still persist. I cannot use any keyboard shortcut right away. And this now already reported happen to three of our Corporate PCs with different Adobe accounts.