Cannot create new file on InDesign or access preferences

[Hannah P]

Hi everyone, 

I have tried everything to fix the "bug" with the 'create new' button on InDesign. I have deleted my preferences, I have renamed the library files, but for some reason I cannot go in to my preferences to enable the legacy dialogue for a new document. 

My preferences are completely greyed out, as attached in the screenshot. I have even force quit the app, uninstalled InDesign, shut off my computer, logged back in to redownload and still nothing. 

I am running InDesign 16.1 and am on macOS Catalina. Someone please help 😞

[Derek Cross]

Assuming you reset your InDesign preferences effectively, I suggest you unistall InDesign using the InDesign drop-down menu in the Creative Cloud app and reinstall it again. If that doesn't work use the Adobe Cleaner tool to remove InDesign before reinstalling.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Laubender]

FWIW: I also answered in this other thread:

https://community.adobe.com/t5/indesign/quot-create-new-quot-or-quot-more-presets-quot-not-working/t...

But it's good that Derek linked to the CC Cleaner Tool for Adobe Creative Cloud.

Regards,
Uwe Laubender

( ACP )