Cannot handle the request because a modal dialog or alert is active

Community Beginner ,
Mar 21, 2019 Mar 21, 2019

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Every time I am trying to open indesign documents, use indesign and/or quit indesign the same message pops up " Cannot handle the request because a modal dialog or alert is active". I have no clue what to do and am very desperate ! please help

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correct answers 1 Correct answer

Adobe Community Professional , Mar 21, 2019 Mar 21, 2019
If you cannot shut down your Mac, here are some methods, at least one of which should work:(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:Select Adobe InDesign and Force Quit.(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.(3) Unplug your computer as a last resort.

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Adobe Community Professional ,
Mar 21, 2019 Mar 21, 2019

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Try restarting your computer.

Try resetting the preferences

Set preferences in Adobe InDesign

If the above don't help post to this forum an image of your screen including the message and the entire InDesign interface.

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Community Beginner ,
Mar 21, 2019 Mar 21, 2019

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i am unable to shut my mac book down. i am stuck

Screen Shot 2019-03-21 at 12.11.04.pngScreen Shot 2019-03-21 at 12.11.14.png

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Adobe Community Professional ,
Mar 21, 2019 Mar 21, 2019

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If you hold down the Command, Option and Escape keys you will bring up a Force Quit Applications box. Can you kill InDesign from there?

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Community Beginner ,
Mar 21, 2019 Mar 21, 2019

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brilliant thank you!!

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Adobe Community Professional ,
Mar 21, 2019 Mar 21, 2019

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If you cannot shut down your Mac, here are some methods, at least one of which should work:

(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:

Screen Shot 2019-03-21 at 5.29.18 AM.png

Select Adobe InDesign and Force Quit.

(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.

(3) Unplug your computer as a last resort.

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Community Beginner ,
Mar 21, 2019 Mar 21, 2019

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brilliant thank you!!

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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My problem is not that I don't know how to quit it, but simply out of the sudden I can't use Indesign because of this message 'Indesign cannot handle the request because a modal dialog or alert is active'

Does anybody know how I can resolve this? I tried to uninstall and reinstall the programm but nothing has changed and I'm really struggling to know what to do... Thank you

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Hi, did you ever figure out the problem? Im having the same issue where I can force quit the app easily but it simply won't work or open documents. Thanks

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Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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Hi, try this video. It helped me to open new documents / it hasn't been the same tho (somehow it doesn't save the history but at least I can open new documents and work).

 

https://www.youtube.com/watch?v=rvzPcuMThXk&t=33s

 

Hope you'll be able to make it work!

This video is about how to resolve issue of creating new document dialogue window for working with Adobe InDesign in very short time.#adobe indesign#indesign...

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Thank you. Helped me too

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