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'cannot use this feature at the moment, please check your network connectivity'

New Here ,
Apr 19, 2023 Apr 19, 2023

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not sure why this is happening to me as the doc isnt very large and i have good network connection. help asap is appreciated!

TOPICS
Bug , Import and export , Performance , Publish online

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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Hi,

Can you share some more background information?

  • Can you confirm the exact version og your operating system and software?
  • Where is your file and linked document(s) stored? Local, Network, Cloud....
  • What steps where you doing beopfre this happens?
  • Is this new, on this file only, or is this happening on other files?
  • Have you tried to purge your preferences, restart your computer, save the file as idml and reopen-resave the document?

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Hi @liliflower ,

 

I am just following up on this issue. Are you still experiencing the connectivity issue? If yes, please try the suggestions shared here. Please feel free to update the discussion if you still need assistance.

 

Thanks
Rishabh

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