• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

CC Libraries for InDesign are not showing, display bug?

New Here ,
Jun 07, 2017 Jun 07, 2017

Copy link to clipboard

Copied

I am working on a magazine and use CC Libraries extensively for titles, graphics, and magazine fonts and colors. I open the panel and it loads, no connection issue or error messages, but it's just blank, I can hover my mouse over items that should be there and the mouse will change to the "click" version, so I know everything is there, it's just not displaying.

Screen Shot 2017-06-07 at 12.46.39 PM.png

Views

2.5K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 08, 2017 Jun 08, 2017

Hi,

If the above suggestion does not work, then try re-installing InDesign.

After uninstalling ensure that the folder C:\Program Files\Adobe\Adobe InDesign CC [Version] goes away.

On Mac you would find Adobe InDesign CC[Version] in the applications folder. Once you uninstall this folder should go away completely.

Then re-install

-Aman

Likes

Translate

Translate
Adobe Employee ,
Jun 08, 2017 Jun 08, 2017

Copy link to clipboard

Copied

Moving to InDesign

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 08, 2017 Jun 08, 2017

Copy link to clipboard

Copied

Go to the CC desktop app > "gear" icon > Preferences > General. Log out and log in again with your Adobe ID.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 08, 2017 Jun 08, 2017

Copy link to clipboard

Copied

Hi,

If the above suggestion does not work, then try re-installing InDesign.

After uninstalling ensure that the folder C:\Program Files\Adobe\Adobe InDesign CC [Version] goes away.

On Mac you would find Adobe InDesign CC[Version] in the applications folder. Once you uninstall this folder should go away completely.

Then re-install

-Aman

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 08, 2022 Dec 08, 2022

Copy link to clipboard

Copied

LATEST

Can confirm it IS a display bug. I have a Razor Core X eGPU with an AMD RX VEGA 56 card. If I "get info" for InDesign application and disable "prefer external GPU" then the CC Libraries panel loads correctly. If I quit and enable "prefer external eGPU" then open InDesign again, the CC Libraries panel is empty. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines