CC Library Preview

New Here ,
Apr 21, 2022 Apr 21, 2022

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Hi, 

In my cc library, I am not able to preview or see the images. Instead, the only thing I see is the cloud library icon. Can someone please help??? This is a real pain b/c I have to right click and select more info in order to preview my selection. 

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Bug , Performance , Sync and storage

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hi MyahHF,

 

We are sorry to hear you are unable to preview the library in InDesign. Would you mind telling us from where you've imported the assets into the CC library? Do you see the same issue in other Adobe apps like Photoshop and Illustrator?  

 

Please also try the below steps to confirm if it's not the sync issue-

  • Use the Creative Cloud desktop app to check the status of your synced files.
  • Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
  • Select the Cloud activity icon in the upper right.

The in-context menu displays the sync status of your Creative Cloud files.

HARSHIKA_VERMA_2-1650581875112.png


Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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Just a kind of standard troubleshooting: log out of Creative Cloud, then log back in. 

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